Job Description

The Role

Due to regional growth within Fortem Solutions we are currently recruiting for a Senior Operations Manager to join our Stonewater Housing contract based in the head office in Chippenham Reporting to the General Manager, you will manage our Repairs & Maintenance and Voids teams, helping them to deliver work to the required quality of standards, specification, budget and within the agreed timescale

The Client

Our contract with Stonewater is long term with the option to extend the partnership again. On our contract we cover over 7,500 houses in 4 different areas of the South-West, from Taunton and Yeovil, over to Bristol and Swindon and down to Salisbury and Bournemouth. We currently deliver Repairs & Maintenance, Voids, Capital Works and an Electrical Service program. We pride ourselves on our great customer service and our senior leadership team has years of experience within this sector which can help you develop your learning and knowledge base.

Duties & Responsibilities

o Promote and maintain the highest standards of health, safety and environmental management. o Develop and monitor project strategies to achieve the company's sustainability objectives. o Establish quality standards on site and ensure quality of delivery in accordance with specifications, project requirements, timescale and to client & customer satisfaction. o Identify and manage commercial risk. o Liaise with the commercial team to provide estimates, information for tenders, pricing analysis, updated projections, and ongoing commercial project data. o Preparation, monitoring, and interrogation of project programmes and instigate corrective actions as required to maintain programme deadlines. o Recruit, train, develop, motivate and retain high quality Fortem staff to deliver high levels of service delivery. o Monitor performance and competency of team to manage and recognize achievements. o Understand contract requirements, control cost and deliver projects in line with budget and project timescales provide support where required. o Provide technical support and advice to the client and project team. o Achieve the highest standards of customer care service and service delivery. o Ensure a robust strategy is in place for dealing with complaints and managing defects. o Adopt the principles of the considerate constructor's scheme and manage community relations o Produce and ensure accurate monthly financial and departmental reporting. o Ensure the business is briefed on latest Government funding streams and opportunities.

What You Will Need

Essential: o Extensive experience managing teams within the social housing sector o Experience of project managing multiple projects. o Ability to read, interpret and understand programmes, drawings, schedules and specifications. o Proven ability to work to and develop operating procedures. o Excellent Leadership, management and team development skills with particular experience of leading a team of project managers and site teams o Strong understanding of construction operations and related sectors. o Full understanding of Health & Safety legislation and statutory requirements o Financial and P&L analysis skills. Desirable: o Understanding of Contract Arrangements, Partnering, NEC option A & option C, o Relevant degree ACIOB/MCIOB.

Benefits

o Annual bonus up to 10% of basic salary o 25 days annual leave & your birthday off o Pay review every year o 26 weeks full pay maternity leave o 8 weeks full pay paternity leave o 1,000 towards home electric car set up o Discounted gym memberships at national and local gyms o Up to 3,000 colleague referral fee o Vast directory of training on bespoke in-house Learning Management System o Other benefits including Private pension, Life Insurance, dental care, private healthcare, cycle-to-work scheme, mobile phone provider discounts & more

Who We Are

We are part of the Willmott Dixon group, established in 2002 Fortem provides specialist property solutions tailored to keep homes and buildings running smoothly. Our highly trained teams deliver a range of internal and external repairs as well as high quality voids, planned installations and gas services. Alongside our core functions, we have extensive experience in decarbonisation, specialising in making homes more energy-efficient and helping clients on their journey to become zero carbon. Our experience, commitment to best practice and exemplary quality, together with a genuine partnered approach, ensures we achieve excellent outcomes for our partners, clients and customers. We have an established track record of improving communities and creating better places for people to work and live. We are Investors in People - Gold, we believe in equality, diversity and respect for all and encourage applications from all sectors of the community.

Job Reference: FOR04305