Job Description

About the Role:

The Senior Order Processor will play a pivotal role in ensuring the efficient movement of customer orders from point of sale to final installation. You'll be managing multiple streams of communication between departments, clients, and installation teams -- ensuring deadlines are met and customer satisfaction is always front and centre.

Key Responsibilities:

Process and manage all customer orders from initial sale to completion Coordinate surveys and manage surveyor availability Organise and maintain the schedule of installations Liaise with fitting teams and ensure all materials and timelines are aligned Handle upselling opportunities at key stages of the customer journey Deliver strong negotiation and customer retention strategies Maintain regular communication with clients to manage expectations and confirm progress Collaborate with internal teams to ensure a smooth delivery process Track and record progress through internal CRM systems (HubSpot experience a bonus) Manage QTRs and assess performance metrics to improve conversion and customer experience

Essential Skills & Experience:

Proven experience in an order processing or operations role within home improvements, construction, or similar industry Excellent organisational and time management skills Strong verbal and written communication Confidence in customer service, negotiation, and conflict resolution Experience coordinating teams and managing schedules Competent with digital systems and spreadsheets (Google Sheets, CRMs) Ability to thrive in a fast-paced, high-pressure environment Exceptional attention to detail and a proactive mindset

What We Offer:

Competitive salary and opportunity for progression Collaborative, high-energy work environment Direct involvement in high-value projects A chance to make a real impact in a growing company Training and development opportunities
Job Types: Full-time, Permanent

Pay: 22,880.00-37,581.64 per year

Benefits:

Free parking On-site parking
Schedule:

Monday to Friday Weekend availability
Work Location: In person