Job Description

Job Overview

Business Segment:

Group Functions

Location:

IM, Douglas, Douglas, Circular Road 1

Job Type:

Full-time

Job Ref ID:

80445835A-0001

Date Posted:

9/23/2025

NOTE:

This role is not open to Relocation or Sponsorship. Isle of Man residents are eligible to apply.



To effect payments, handle exceptions and queries, administer products and meet stakeholder needs through various channels. To assist the manager in managing workflows and ensuring that work load is managed and distributed across the team and support junior team members in the execution of their duties in order to provide consistently high levels of customer service.



Qualifications

Type of Qualification:

Secondary/High school/A levels/Matric



Experience Required- Service Management

Operations, 3-4 years' Experience in general banking.

Outputs:

Book and process foreign exchange transactions as per the defined policies and procedures accurately and timeously to ensure that service levels are adhered to.

Deliver exceptional levels of service to internal and external customers by intimately understanding their needs and servicing them appropriately to ensure improved client experience.

Identify and escalate any suspicious activity to the manager particularly when it could put the bank at the risk of loss or it is in contravention with Anti-Money Laundering/Know Your Customer regulations, to enable the effective and efficient mitigation of risks.

Identify areas for improvements and make recommendations to the Operations Management paying focus to processes that cross over functions, to improve the efficiency and quality of the services provided by the Operations team.

Manage inward and outward payment queues to support the manager with allocation of work and ensure that all requests are processed efficiently and in adherence to agreed SLAs.

Additional Information

Behavioural Competencies:

Checking Things

Embracing Change

Following Procedures

Interacting with People

Interpreting Data

Managing Tasks

Meeting Timescales

Producing Output

Taking Action

Team Working

Thinking Positively

Upholding Standards

Technical Competencies:

Business Intelligence

Client Relationship Management

Continuous Improvement

Creative Problem Solving

Operations Commercial Acumen

Operations Risk Management



#SBO

Please note:

All our recruitment processes comply with the applicable local laws and regulations. We will never ask for money or any from of payment as part of our recruitment process. If you experience this, please contact our Fraud line on +27 800222050 or TransactionFraudOpsSA@standardbank.co.za