Job Description

At MHR, our employees are central to our success and play a key role in helping customers achieve sustainable high performance. With a team of over 900 professionals, we work to make things flow smoothly, whether it's for large organisations or individual employees. As businesses face rapid changes in the world of work, our team is here to help them adapt and thrive.aEUR



By focusing on the core needs of efficiency, productivity, growth, and impact, our employees use their expertise to deliver real solutions through our People and Finance platform. This system, which covers finance, HR, payroll, and learning, helps businesses run more smoothly and make better decisions in real time.



With over 40 years of experience behind us, MHR's track record as a high-performance organisation is built on clear goals, a shared vision, and strong communication - all of which we pass on to our customers.aEUR



MHR is more than just a place to work; it's a platform for empowerment. Joining us means bringing innovation, technology, and teamwork seamlessly removes obstacles, enhances your skills, and allow you to focus on what's most important to you- work that matters.

With us, you'll grow, find your flow

,

and make a lasting difference in your career, your team, and your impact.aEUR

Your Career:

In this role, you will have the opportunity to build leadership skills and enhance your expertise in payroll operations. As a key figure in the Managed Services department, you will be responsible for ensuring the quality and accuracy of payroll services, providing guidance to Payroll Analysts, and overseeing all payroll processing activities. Your career will develop through continuous involvement in resource planning, process management, and resolution of complex payroll issues. This role offers significant growth opportunities as you drive excellence within the payroll function and foster customer relationships.

Your Team:

You will lead and support a team of Payroll Analysts, ensuring they receive the coaching and development needed to achieve high-quality processing and meet Service Level Agreements. By effectively managing task allocation, you will ensure smooth and timely execution of daily payroll activities. As the first point of escalation, you will guide Analysts through complex issues and ensure their resolution. Your leadership will foster a collaborative and efficient team environment, empowering your team to provide exceptional service while maintaining high standards of accuracy and quality in payroll processing.

Your Impact:

Your role will directly impact the quality, accuracy, and efficiency of payroll services delivered by the Managed Services department. By overseeing the final payroll sign-off and ensuring all checks are completed accurately, you will ensure timely and correct payments for clients. Your ability to manage escalations and resolve complex queries will help maintain strong customer relationships and meet client expectations. Furthermore, your support in planning resources and managing the daily schedule will contribute to operational efficiency, ensuring that your team consistently delivers high-quality payroll services.

Skills:

Customer Service Data Management Legislation Adherence to Policy Technical Skills

Benefits to support you personally and professionally

Alongside the opportunity to work with an incredible team and express your individuality, we offer a range of personalised benefits including:



Access to over 60 internal training courses, professional qualifications, and cross-departmental mentoring and coaching programs 24/7 access to a GP through Help at Hand for you and your family, confidential mental health support, and paid sick leave Ability to purchase or sell additional holiday days beyond 25 days and bank holidays Enhanced Family leave My MHRewards offering discounts at over 900 retailers Monthly employee recognition program and departmental awards Referral bonus scheme of up to 2,000 Employee-led social events such as running clubs, football teams, book clubs, and bake-offs On-site subsidised restaurants offering a variety of fresh meals daily Opt-in benefits schemes such as private medical insurance and dental coverage

We value the well-being, financial stability, and inclusivity of our employees, and strive to provide a supportive working environment.



At MHR, we're completely committed to creating a supportive and inclusive workplace where all voices are heard, and everyone feels valued and supported.





Whatever your background, abilities and experiences, if you're excited by this role we want to hear from you. If you require assistance for an interview, please let us know and we'll make sure your needs are met when you arrive.

If we receive an exceptionally high volume of applications, we reserve the right to close this vacancy earlier than originally advertised.