Job Description

About Delphix

Delphix is the industry leader for DevOps test data management.

Businesses need to transform application delivery but struggle to balance speed with data security and compliance. Our DevOps Data Platform automates data security, while rapidly deploying test data to accelerate application releases. With Delphix, customers modernize applications, adopt multi-cloud, achieve CI/CD, and recover from downtime events such as ransomware up to 2x faster.

Leading companies, including Choice Hotels, Banco Carrefour, and Fannie Mae, use Delphix to accelerate digital transformation and enable zero trust data management. Visit us at . Follow us on , , and .

The Senior Principal provides professional services (onsite and remote) to assist our clients and/or partners with the successful implementation of Delphix technology. In addition, the Senior Principal may be called upon to: Support sales efforts (Pre & Post Sales), assist with the development of best practices and processes in a fast-changing growth environment, perform training for clients or partners, and perform other duties as needed to run and maintain our business.

Responsibilities:

• Implement the standard post-sales package for new Delphix clients: kickoff, architecture review, install and config, optimize, train, document
• Deliver complex (multi-month) implementations in conjunction with Customer Success and Solutions Architect group
• Troubleshoot performance and configuration issues for Delphix clients
• Support Sales efforts as a Delphix Subject Matter Expert (SME)
• Troubleshoot difficult client issues with Engineering and Support
• Improve Professional Services Offerings by integrating field observations and solutions into the methodologyGenerate White Papers for advanced Delphix solutions
• Create and enhance Training Material
• Develop scripts that leverage the Delphix CLI
• Feedback client and sales functional needs to Engineering as actionable enhancement requests

Required Skills:

• 10+ years in either SQL Server or Oracle DBMS, with deep understanding of backup and recovery, log architecture, and connectivity
• Self starter, ability to work with minimal supervision in a startup environment
• Proven enterprise software install and configuration skills
• Strong scripting in at least one of these languages--Bash shell, Powershell, Python, or Perl
• UNIX/LINUX or Windows Sysadmin skills (build software, troubleshoot OS errors, analyze performance bottlenecks)
• Ability to travel frequently
• Strong English language communication skills and ability to engage with senior business and senior technical customer staff

Desired Skills:

• Professional Services/Consulting experience
• Project Management and Requirements Analysis
• Experience with software development methodologies (Agile, Waterfall, XP, etc) and supporting technologies (bug tracking, source control, change management)
• Training experience
• Familiarity with Confluence, Google Apps/Drive, Gmail productivity tools

We are strongest when we bring together a diverse set of perspectives and experiences, and strive to empower each voice to be heard and respected. Delphix is committed to hiring and supporting all teams regardless of gender identity and expression, sexual orientation, disabilities, neurodiversity, physical appearance, body size, ethnicity, nationality, race, age, religion, veteran status, or similar personal characteristics. Our focus on inclusion and diversity benefits our employees and positions Delphix to succeed as a global company.

Delphix