Job Description

Senior Product Designer
Salary: 65-82K (plus up to 20% Annual Bonus, Family Healthcare and Car Allowance)
Location: Glasgow
Permanent, Hybrid
Help us create a better future, quicker
As a Senior Product Designer in the Customer Business, you will lead the product design team in our Centre of Excellence with responsibility for delivering user centric patterns and solutions across our family of digital products, used primarily by our customer service, sales and meter operations agents.
You'll bring a passion for design thinking and experience of leading a team in a dynamic and fast-moving environment, delivering high-quality, scalable design solutions grounded in user needs.
What you'll be doing
The Senior Product Designer will be accountable for the UX and UI design for the changes and improvements to the digital applications. You will possess strong technical and leadership skills to enable you to lead the implementation of the UX strategy and drive delivery across the design team.

• Leadership and coordination: leading a team of product designers, managing junior team members, and coordinating activities to facilitate effective communication and timely project delivery. Ensuring projects are appropriately resourced with specialists such as user researchers and content designers to achieve the best outcomes while maintaining velocity.
• Data driven improvements: delivering solutions and driving iterative improvements using data analysis and user insights whilst resolving complex CX problems through root cause analysis
• Project management: handling multiple digital projects simultaneously, balancing internal and external product backlogs to meet delivery timescales.
• Collaboration and stakeholder management: collaborating with various workstreams and stakeholders, managing relationships to ensure compliance and alignment.
• Digital platform optimisation: overseeing the design, usability, and continual improvement of digital platforms, and promoting a culture of design thinking and user testing.

What you'll bring

• Educated to Bachelor's Degree in design or a relevant subject, or hold a relevant certification.
• Experience of working in an IT environment, with designs, wireframes, prototypes, and user journey mapping.
• Significant experience of working with Figma, Miro and other design related tools.
• Strong communication and interpersonal skills, with experience in influencing stakeholders and leading a team to deliver to project milestones and objectives.
• Speak English to C2 proficiency or be a native speaker.

What's in it for you
As well as a competitive salary which is reviewed annually, you can also enjoy a number of other benefits. With our pension scheme, we'll double match your contribution up to a company contribution of 10%.
At ScottishPower, we believe it's the little things we do in life that make a big difference. From helping you look after your family's wellbeing, save for your future and take personal steps for climate action - our benefits are designed to help you do just that - so that you have everything you need to take care of your world - today and tomorrow. That's why our benefits include:

• 36 days annual leave
• Holiday purchase - perfect your work/life balance with extra annual leave
• Share Incentive Plan and Sharesave Scheme
• Payroll giving and charity matched funding
• Technology Vouchers - save more and spread the cost of your technology purchases
• Count us in - pledge to reduce carbon emissions and help fight climate change
• Electric Vehicle Schemes - to help you transition to green/clean driving
• Cycle to Work scheme and public transport season ticket loans
• Options to purchase dental insurance, private medical insurance, health cash plan and annual health assessments
• Life Assurance (4x salary)
• Access to 'nudge' financial wellbeing support
• Plus shopping, leisure, restaurant and gym discounts, and unique employee deals on travel insurance and more

Why ScottishPower
ScottishPower is part of the Iberdrola Group, one of the world's largest integrated utility companies and a world leader in wind energy. With a commitment to generate all of our energy from renewable resources and a drive to create the energy infrastructure of the future, we're at the forefront of the journey to Net Zero and investing over 6m every working day to make this happen. With diverse opportunities across our businesses and a commitment to invest in our own internal talent, ScottishPower can offer people real career opportunities that meet personal and professional goals, in a global organisation.
Inclusion, diversity, and a social purpose are at the heart of everything we do. Together with our values, they bring us together into a stronger, more sustainable business with direct links to the communities we serve. It takes all kinds of people to build a large-scale business like ours, so whatever your background, you'll fit right in.
ScottishPower is committed to providing reasonable support or adjustments in our recruiting processes for candidates with disabilities, long term conditions, mental health conditions, or who are neurodivergent or require pregnancy-related support. If you need support, please reach out to .
Mobility
Please note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country. If/when required, the Company will support the employee with the necessary Immigration requirements.
IMPORTANT
Advert will close at 23:59 GMT the day before Job Posting End Date below July-19-2025