Job Description

Job Summary

Own and optimise SHG's website experiences across multiple specialist travel brands. This role ensures that our web platforms deliver high-performing customer journeys, consistent UX patterns, strong conversion, and a modern, scalable architecture. The Website Product Manager/Product Owner leads discovery, experimentation, delivery and continuous improvement across the core search, browse, product pages, booking flows and self-service features.

Location:

Chester office based or Horsham with hybrid working as an option on completion of probationary period.

Duties

Ongoing development of a unified, modernised website experience that aligns to SHG's broader digital transformation. Ownership of the website product roadmap covering UX improvements, platform upgrades, new features and technical enhancements across core journeys. Measurable uplift in website conversion rate across key journeys (search, browse, PDP, booking flow). Improved performance, speed, reliability and accessibility scores. Creation of clear requirements, user stories and acceptance criteria that drive efficient delivery. Development and adoption of self-service tools (e.g., manage booking, amendments, documentation). Support CRO and experimentation strategy, delivering incremental gains. Delivery of high-quality, customer-centric features on time and aligned to engineering capacity. Strong collaboration with UX, engineering, brand, content, CRO and marketing teams. Embed Agile product development lifecycle principles and processes (PDLC)

Requirements

Ability to define a website product vision and associated roadmap/s Knowledge of modern web platform and CMS capabilities Journey mapping and service design Requirements writing, backlog ownership, Agile delivery Web performance metrics and Core Web Vitals Familiarity with analytics tools (GA4, Hotjar, A/B testing platforms) Understanding of API-driven frontends, modular components and design systems Ability to interpret data and form actionable insights Knowledge of technical SEO fundamentals

Desirable

Understanding of travel search, browse and booking journeys Experience of adopting AI in product development processes Knowledge of pricing, availability, product structuring and content accuracy Awareness of airline packaging, accommodation data, upsells, ancillaries and merchandising.

Qualifications: Education

Degree in Digital Product Design, Computer Science, UX/UI, Marketing, E-commerce, Business or similar Postgraduate qualification in Product Management, Digital Experience, Digital Strategy or Ecommerce

Product Management / Agile Certifications

Certified Scrum Product Owner (CSPO) Professional Scrum Product Owner (PSPO I/II) APM or PMI product/project certifications
Job Types: Full-time, Permanent

Benefits:

Canteen Casual dress Company pension Employee discount Enhanced maternity leave Enhanced paternity leave Free parking Health & wellbeing programme Life insurance On-site parking Referral programme
Work Location: Hybrid remote in Chester CH1 6LT