Job Description

Company mission

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In the future, commerce will be instant, local, and seamless. What we now call "e-commerce" will simply be how we shop.


Relay is building the logistics network that e-commerce should have had from the start. We're designed from the ground up for sustainability - environmental, social, and economic. By rethinking both the middle and last mile, we cut miles driven, reduce carbon emissions, lower costs, and return value to local communities.


Behind the scenes, we orchestrate this with cutting-edge tech: from smart routing and real-time planning to seamless tools that empower our ground teams.

We're not just building the future, we're scaling it fast.

We just closed a $35M Series A, the largest ever for a logistics tech startup in Europe. Brands like Vinted, TikTok, and Temu are choosing Relay to power their UK expansion. We're growing at a top 0.01% among all European Series A startups.

About the role

Relay is looking for a data-driven, hands-on Consumer Experience Product Manager to lead initiatives that enhance not only the end-to-end customer journey, but also provide valuable data and insights for our operations team to deliver parcels effectively to our customers.


You'll collaborate cross-functionally with operations, design, engineering, and support teams to ensure that the voice of the customer is embedded into everything we build. If you are passionate about customer-centric thinking and delivering experiences that delight users, we want to hear from you.

What you'll do

Product Ownership:

Define and maintain a roadmap of CX improvements for web, mobile, and courier-facing tools, balancing customer needs with operational efficiency.

Data-driven Problem Solving

: Use support ticket trends, delivery failure data, and customer feedback to identify root causes of poor experiences and propose scalable fixes

Hypothesis-Driven Feature Development:

Prioritize initiatives not by gut, but by data-backed impact potential. Use A/B tests, cohort analysis, and user segmentation to validate improvements across customer and courier flows.

Cross-Functional Alignment:

Work with data, commercial, engineering, support, ops, and UX to ship changes that are not only elegant, but

provably effective

.

Proactive Problem Solving at Scale:

Spot recurring friction -- late orders, wrong ETAs, unclear comms -- and design systems that catch and fix them before they become support tickets.

What we're looking for

Extensive product experience in a fast-paced tech environment, ideally across B2B, platform, or API products. Strong commercial awareness, with an instinct for where data creates value for customers and for the business. Comfort owning end-to-end CX initiatives that involve both product and operational components with a proven track record of shipping features that had a measurable impact on customer satisfaction, retention, or cost reduction. You thrive in fast-paced, high-growth environments and share our company standards of aiming with precision, playing to win and all in, all the time. Comfortable operating in ambiguity; able to bring clarity, structure, and momentum to open ended problems. Someone who thinks on the frontier -- always pushing for what's next, outpacing the obvious, and setting the bar for what great looks like.

Nice to haves

Experience working in e-commerce, logistics, marketplaces, or similarly complex operational businesses We're flexible on experience - if you're an experienced and pragmatic product manager with a track record of driving impact, we'd love to hear from you.

Relay is offering

Generous equity package 25 days annual leave, plus bank holidays Bupa Global Business Premier health plan - including mental, dental, and optical cover Enhanced Parental Leave:

+ 20 weeks of fully paid maternity leave
+ 4 weeks of fully paid paternity leave
Contributory pension scheme Friday office lunches Access to cutting-edge AI tooling Hybrid working from our dog-friendly Shoreditch office Free gym membership via our co-working spaces Cycle-to-work scheme * Regular team socials, events, and offsites!!