Job Description

What you will deliver

Accountable for the success of our credit card products, features and propositions in terms of delivering excellent customer outcomes, customer experience and commercial outcomes. Lead all aspects of in-life products, including ensuring we collect and understand customer feedback, helping on any issues and communicating our product vision and strategy. Share insight on our product and the market using industry data, benchmarking, market analysis, regulatory landscape and how that informs the product roadmap. Driving the roadmap for future product development of the Own Brands credit card offering with a focus on influencing customer payment behaviour, improving customer understanding and delivering business results. Business lead on the delivery of new features and propositions, from building compelling business cases, getting stakeholder buy in, testing concepts, writing requirements right through to delivery. This involves pulling together cross-functional teams to achieve goals and ensuring the launch delivers its business case

Skills and Experience

Essential

Experience in leading customer strategies and/or product management, ideally in consumer finance Strong communication and interpersonal skills, with the ability to build positive relationships across the business. Champion the customer by having a passion for making sure customers get what they're expecting. Demonstrable problem solving capability, showing ability to devise solutions for business problems. Commercial aptitude; be able to build and deliver compelling business cases to senior teams and protect the business interests through delivery Proven track record with 3rd party relationships, and engage and influence teams out of direct control

Desirable

Current knowledge of credit card market, including emerging trends and regulatory environment An understanding of Financial Services regulation

Your Personal Attributes

Willingness to work unsupervised with a strong level of autonomy and high level of self-motivation Excellent multi-tasking skills and ability to prioritise Personally resilient and able to operate within an exciting, fast-paced organisation Confidence in working across various levels of stakeholders including senior management High integrity and a very strong sense of accountability - willingness to take ownership Able to deal with high pressure situations Willingness to identify issues and challenges and drive to resolve them efficiently Excellent communication skills, written and oral

We work with Textio to make our job design and hiring inclusive.

Permanent