NewDay
What you will deliver Work with engineers, architects, and product leads to design and deliver new platform capabilities. Contribute to the CCaaS (Contact Centre as a Service) Chat Migration initiative. Hands on programming – coding, pair programming, testing, and shipping…
What will you be doing Use sophisticated statistical and machine learning techniques to identify new trends and relationships in data. Create high quality project plans to help shape the future of the team. Harvest, wrangle and prototype new data sources…
What you will be doing day to day Manage the New Customer Acquisition roadmap in conjunction with partners whilst managing a significant budget. Manage the acquisition partnerships agenda across all functions within NewDay Empower partners to optimize performance and deliver…
Externally, this role could also be known as: Customer Services Manager, Contact Centre Manager, Digital Contact Centre Manager Key Accountabilities Lead and motivate your team on a day to day basis to do the right thing for customers and the…
We’re looking for a driven Senior Product Manager, Embedded Finance to take ownership of our NewPay proposition and play a pivotal role in delivering innovative credit solutions with our key partners, including Lloyds. This role is perfect for someone who…
You’ll deliver You will be working with our engineers to design and deliver new platform capabilities. Hands on programming work – coding, pair programming and testing and shipping functionality. You will be participating in regular scrum ceremonies. You will be…
What you will deliver Deliver business critical, highly configurable, and scalable cloud services that power the core of our organization. Drive innovative solutions to enhance and expand our rapidly growing software ecosystem. Skills and Experience Essential Excellent communication skills, with…
We’re hiring a Procurement Specialist a key role in our Procurement team, helping to shape how NewDay works with the suppliers and partners that power our business. This is a hands on, fast paced role where you’ll lead the onboarding,…
Key Responsibilities Lead the design and delivery of production grade GenAI solutions using LLMs, RAG, and vector search, optimising prompts, context, and retrieval for accuracy and performance. Architect and implement GenAI services integrated with enterprise systems and cloud platforms, ensuring…
What You’ll Be Doing Strategic Leadership: Develop and implement the strategic roadmap for data architecture across Nexus, ensuring alignment with business objectives and technological advancements. Team Leadership & Mentorship: Lead and mentor a team of Data Solution Architects ensuring they…
What You’ll Deliver in the First 0 12 Months Design and Build: Create and manage a Snowflake data ecosystem to support event and batch workflows, enabling end user teams to access data, perform transformations, build reports, and leverage automation tools.…
What you will deliver Design and develop job architecture (job families and skills frameworks) across NewDay that supports workforce planning, talent development, and transparent career growth. Define skill sets and role profiles for both current and emerging roles, using external…
This is a 9 month FTC in our London (Kings Cross) office half of the time, with the other half working from home. What you will deliver Shape and embed a future focused talent strategy that ensures NewDay can access,…
The Internal Audit team protects NewDay’s assets, reputation, and long term sustainability by assessing the effectiveness of risk management, governance, and internal controls. Reporting to the Director of Internal Audit (who reports on to the Board Audit Committee Chair and…
What you will deliver Deliver business critical, highly configurable, and scalable cloud services that power the core of our organization. Drive innovative solutions to enhance and expand our rapidly growing software ecosystem. Skills and Experience Essential Excellent communication skills, with…
What you will deliver Delivering excellent copy across brand, customer and performance channels Handling and updating tone of voice documents in accordance with brand refreshes, audience insights and research Outstanding creative output, with comprehensive end to end considerations for messaging…
What you will deliver Excellent copy across a range of channels and brands, on time and to budget Support in the maintenance of the copy library, cataloguing all copy and maintaining our house style guide Elevated customer experiences, with consideration…
As the Product Owner for our Payment Instrument System, you will: Be responsible for the roadmap and delivery of components of NewDay’s payment scheme integration solution, handling issuance of payment devices. Build, prioritise and maintain the product strategy in line…