Job Description

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We're on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!



Overview

The Senior Program Manager, Global Employee & Labor Relations (ELR), plays a critical role in supporting the infrastructure, programs, and operational excellence that enable our world-class ELR function. This role drives execution of core programs, operational rhythms, and process improvements that strengthen consistency, governance, and data-informed decision making across all regions.

In partnership with the ELR leadership team and cross-functional partners the Senior Program Manager helps operationalize key ELR processes, optimize workflows, deliver reporting and insights, and enable scalable tools that support leaders and employees navigating workforce change.

This role is ideal for a highly organized, detail-oriented operational leader who brings strong project management, systems thinking, and the ability to execute in a fast-moving, global, matrixed environment.

Key Responsibilities

Workforce Optimization & Strategic Programs

Lead the execution of complex organizational transformations, including reorganizations, restructuring initiatives, and operating model shifts. This role will partner closely with HRBPs, EWX, Legal, Finance, Communications, and business leaders to ensure that organizational changes are delivered with precision, transparency, and minimal disruption to the business.

Develop and maintain repeatable change processes--including risk assessments, communications templates, and stakeholder guides.

Program & Project Management

Lead end-to-end project management for assigned global programs (e.g., case management, workforce optimization, labor relations, operational reviews, compliance programs).

Develop tools and data management for successful implementation of programs.

Build lightweight project plans, track milestones, and escalate risks to ensure program delivery on time and within scope.

Collaborate with regional ELR leaders to gather input, validate processes, and ensure global alignment.

Support cross-functional project teams by driving coordination, communication, and documentation.

Data, Insights & Reporting

Partner with People Analytics to support dashboards and reporting that highlight case trends, risk indicators, and workforce patterns.

Conduct data validation, quality checks, and synthesis to ensure accuracy and usability of insights.

Translate data into clear summaries, visuals, and trends to support decision making and leadership updates.

Identify opportunities to increase automation, efficiency, and predictive insights within reporting.

Governance, Risk & Compliance

Support alignment of programs and processes with regional regulatory requirements, ER/LR compliance needs, and company policies.

Assist in internal audit readiness, document reviews, and the identification of process gaps or improvement opportunities.

Help maintain global standards and governance artifacts while ensuring local nuance is captured and maintained appropriately.

Cross-Functional Collaboration

Partner with Global Employment Legal, Security, HR Operations, and People Experience teams to support aligned workflows and interlocks.

Serve as an ELR Operations representative for enterprise programs affecting case management, workforce data, or organizational change.

Support feedback loops with regional ER/LR leaders to ensure continuous improvement and operational scalability.

Qualifications

8-10+ years of experience in Employee & Labor Relations, HR Operations, Strategic Operations, Program Management, or related field within global, matrixed organizations.

Strong program/project management skills with a track record of driving complex, cross-functional work.

Experience improving processes, implementing workflows, or enabling technology solutions within HR/ER/LR.

Excellent communication and stakeholder management skills across functions, levels, and regions.

Strong analytical skills with experience using data to inform decisions, create reporting, and assess program performance.

Experience managing documentation, standardization, and governance processes at scale.

Ability to operate with speed, precision, and attention to detail in a fast-paced environment.



Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more.



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