Job Description

Compensation: Competitive (Financial Services)

About TradingHub

Founded in 2010, we have grown from a united vision shared between two people to a team of over 140 across London, Toronto, New York and Singapore. We have achieved scale by building the best-in-class surveillance tooling, where our analytics bring the front office risk mindset to the compliance function.


Though we have developed in the trade surveillance arena, we have always been more than that. At heart, we are a finance-focused big data firm. Our goal is to continue creating the world's leading financial markets analytics platform.

The Role

We are looking to make a key Senior Programme Manager hire into our Relationship Management team to provide operational visibility, coordination and delivery oversight across TradingHub. Reporting to the Chief Customer Officer, this role will ensure that customer commitments, cross-functional dependencies and major initiatives are effectively planned, tracked and delivered.


Acting as the connective point between Relationship Management, Engineering, Legal, and Professional Services, the Senior Programme Manager will drive clarity, accountability, and communication across teams. This is a hands-on, high-impact role suited to someone who thrives on turning complexity into structured execution and ensuring that promises to customers are met with excellence.


Responsibilities:

Maintain full visibility of our new customer pipeline and delivery commitments, supporting the Chief Customer Officer with actionable reporting Coordinate Relationship Management priorities across Legal, Engineering and Professional Services, ensuring alignment and clear understanding of dependencies Ensure resources are aligned for upcoming customer demos and major initiatives Represent Relationship Management interests during 'big picture' customer initiatives, tracking deliverables on a 2-12 week horizon Attend engineering townhalls and cross-functional meetings, pushing through requirements, providing updates, escalating risks and driving timely resolution of issues Collaborates with various teams to ensure deadlines and quality requirements are met

Requirements

Main Skills/Competencies:

Established Project Management expertise in product or customer linked teams Demonstrable experience successfully delivering projects of varying scale according to outlined scope and timelines Familiarity with Project Management software tools, methodologies and best practices Excellent analytical and problem-solving skills Results-driven and willing to constantly assess ways in which processes can be improved Strong interpersonal skills with noted experience dealing with senior stakeholders Time management and delegation skills with an ability to cope under pressure and prioritise work effectively Knowledge of software delivery is advantageous

Benefits

Life at TradingHub is a rewarding journey within a fast-growing company that thrives on innovation and collaboration. By combining the best of both tech and finance, we're able to solve complex problems together and deliver meaningful results to our customers. Everybody has value to bring, and we welcome individuality as a key driving force behind our collective success.


Rooted in everything that we do are our core values: Accountability, Ambition, Partnership and Trust. These provide the foundation for a sustainable workplace culture and the platform for you to harness your unique experience and become the best version of yourself. We believe in our people and invest in their growth, and together, we can sit on the right side of history.


Employee Benefits:

Annual discretionary performance bonus Hybrid working policy Office lunches twice a week Aviva private medical insurance + Unum dental cover Extended parental leave (up to 6 months of fully paid maternity leave) 25 days annual leave + bank holidays Enhanced company pension plan Salary sacrifice scheme 5 days study leave towards professional qualifications Cycle to Work & Techscheme Death in service coverage

Don't tick every single requirement?

Research shows that candidates from under-represented groups are less likely to apply unless they meet all the criteria. We are dedicated to building a diverse, equitable and inclusive workplace, so if this role excites you, please don't let our specification hold you back. Get in touch!


TradingHub is an equal opportunities employer. We do not discriminate based on race, religion, ethnic or national origins, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, socio-economic background, responsibilities for dependants, physical or mental disability or other applicable legally protected characteristics. TradingHub selects candidates for interview based solely on their skills, experience and qualifications.


We are committed to making our recruitment process accessible to all and we encourage candidates to inform us of any required adjustments. A full copy of our diversity, equity and inclusion policy will be made available to you upon request.