Job Description

We are seeking a friendly and organized Senior Salon Reception Manager to join our team on a part time basis for between 20 and 30 hours per week.
You will head up our Front of House team including two other members, be the first point of contact for our clients, providing exceptional customer service and ensure a smooth salon experience.
This is a great opportunity for someone passionate about the beauty industry and interested in working in a fast-paced salon environment.
Responsibilities:

Greet clients with a warm and welcoming attitude
Answer phone calls, schedule appointments, review and maintain the accuracy of appointments and manage the salon's calendar
Check-in clients and notify stylists of their arrival
Provide information to clients regarding salon services, pricing, and promotions
Assist with store management tasks such as inventory management and product ordering, introducing effective processes and procedures.
Process payments and handle cash transactions accurately
Maintain a clean and organized reception area
Communicate effectively with stylists, technicians, and other staff members to ensure smooth operations and be able to calmly manage dispute resolution.
Assist with mentoring new salon staff members and for leading two other Reception Team members, including preparing rotas.

Experience:
Previous experience working as a Salon Receptionist of at least five years required.
Strong customer service skills with the ability to provide exceptional service to clients
Excellent communication skills, both verbal and written
Proficient in using salon management software or similar computer systems
Ability to multitask and prioritize tasks in a fast-paced environment
Professional demeanour with a friendly and positive attitude
Able to stand for long periods of time

If you are passionate about the beauty industry and enjoy providing excellent customer service, we would love to hear from you. Apply today to join our team as a Senior Salon Reception Manager at Errol Douglas.

Job Types: Part-time, Permanent

Pay: From 14.00 per hour

Expected hours: 20 - 30 per week

Benefits:

Company pension Employee discount
Application question(s):

How many years of salon experience do you have? What has attracted you to this role and why do you feel that you are the right candidate for it. Unfortunately we will not be able to take this application forward without a response to this question. Do you have the ability to work flexibly including Saturday?
Work Location: In person