Job Description

PROception are offering an exciting opportunity for a Senior Receptionist to join our expanding team.



This is a customer facing role and we are seeking a reception host who is able to deliver a high standard of customer service. The position offers a 45-hour contract, based within one of our prestigious addresses in London.



Hours of work are Monday - Friday, 09:00 - 18:00.



Pay rate is 15.52 per hour.



Annual Holiday Entitlement: 28 days including bank holidays



At PROception, we not only offer a seamless welcome, we bring the amalgamation of 3 key disciplines: Reception, Concierge and Security.

Main duties and responsibilities

Provide a prompt, polite and warm welcome to all visitors


Issue visitor passes using agreed processes and procedures


Handle all incoming telephone calls and enquiries in an efficient and sincere manner


Be seen as a visible customer focused professional and come out from behind the desk to greet clients where possible


Provide concierge services eg: booking of taxis on behalf of clients/PROception employees


Ensure that all meeting room bookings/ queries or changes are dealt with efficiently


Provide a consistent professional service at all times


Anticipating clients' needs and potential issues before they arise, ensuring their expectations are not only met but consistently exceeded.


Providing administrative support to the wider office and supervisor when required, which often involves assisting with various tasks and ensuring smooth operations across the team.


Communicate visitor/client arrivals to the relevant person promptly


Maintain a high security awareness at all times

What we are looking for

We are looking for someone with the following skills and experience:


Professional, highly driven, flexible, enthusiastic, proactive, self - motivated team player


Previous experience in a customer service facing role


Excellent interpersonal skills and the ability to interact with people at all levels


Immaculate presentation


Holds a naturally friendly personality with an honest smile


Clear, concise and confident communication skills which are customer service orientated with a very keen eye for detail


Maintain and practice a high degree of confidentiality at all times


Computer literate



We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.