Job Description

Treatment Coordinator / Senior Receptionist Front of House

salary to attract the best & commensurate with skills & experience to include performance bonus package

:

Did you know that going to the dentist can actually be a really nice experience?

At Smile Up Dental that's the very essence of what we do and as the senior member of the front of house team, your part in shaping the patient experience is critical. Whether you are taking an initial new enquiry, supporting a nervous patient, discussing treatment plans including their cost and finance options or co-ordinating a complex treatment requiring the input of multiple members of our clinical team, you will be "on it"!

Proud of and committed to our recognised "really nice experience", but now looking for the next notch up level of performance, we are working with one of dentistry's leading customer service coaches to help us challenge our entire patient journey and experience. The Treatment Coordinator role is a key player in shaping the business in this process.

This isn't

a role for the faint-hearted, nor those looking for a simple or predictable day at work.

This is

a fantastic opportunity make a real difference and to have a key role in shaping transformational business change as the voice of the customer and to deliver results you can be truly proud of!

Joining a well established, highly respected, professional, fun, energetic & committed team, your top-class customer service expertise coupled with an open and enquiring mind and an appetite to learn new things will ensure success. You will have real direct impact, working closely with the practice owners to build on the solid foundations to shape the future!

Qualifications, skills & experience

With a proven track record of success in a senior customer services role, you will be no stranger to change and challenging the status quo. Your passion for constantly evolving the customer experience will be demonstrated by examples where you have learned from making changes.

Of graduate calibre, your passion, energy and drive will be balanced with the savvy to bring others along with you.

Dental sector experience and knowledge whilst desirable is not essential.

Benefits

The role carries a salary to attract the best. And what's more, as a business with plans for significant growth there will be opportunities for you to learn and grow your career with Smile Up.

Job Types: opportunities full-time & part-time

Job Types: Full-time, Part-time

Part-time hours: 32-40 per week

Job Types: Full-time, Part-time, Permanent

Job Type: Permanent

Benefits:

Company pension Employee discount Training opportunities and career development

Schedule:

Day shift Weekend availability

Language:

Fluency in English essential Fluency in Spanish an advantage
Expected start date: 01/06/2025

Job Types: Full-time, Permanent

Benefits:

Company events Company pension Employee discount Sick pay
Schedule:

8 hour shift Monday to Friday Weekend availability
Application question(s):

What makes you the ideal candidate for this role?
Experience:

Customer service: 1 year (preferred)
Language:

Spanish (preferred)
Work Location: In person

Expected start date: 01/06/2025