Job Description

About PAYALLY

As the world of financial services becomes more automated, PayAlly abides by the esteemed tradition of keeping the human touch to deliver exceptional service. We make sure every client, regardless of size, needs and transaction volume, is looked after by a private Relationship Manager. PayAlly is a principle member of Visa and Mastercard. We offer a fully integrated suite of financial services solutions that are tailor-made for each business with global ambitions. Our extensive network across the world allows us to provide frictionless cross-border payments in 39 currencies. PayAlly provides international and local payments, multicurrency account, currency exchange, debit cards, card issuing and payments gateway.

Main responsibilities

Responding to customer inquiries with the requested business and product information in a timely and efficient manner Working with existing clients, including e-commerce clients Finding and onboarding new clients Attend to client's complaints and resolve issues promptly Provide a high level of customer support Closely working with internal stakeholders to assist with the onboarding process of new customers Maintaining CRM system Having an outstanding knowledge of the company's products and services Can work with clear revenue targets that forms a part of RMs pay structure

Skills and experience requirements:

1-3 years of experience in customer service in financial industry / banking sector (key accounts). Experience with working with e-commerce clients desirable Excellent verbal and written communication skills in English Good decision maker, solution orientated Ability to explain complex information clearly and simply Highly driven and self-motivated Honest, professional and trustworthy Excellent attention to details Ability to lead and work within a team Excellent conflict resolution, interpersonal skills and ability to build lasting relationships with clients Exceptional organisational skills and a strong work ethic Experience in financial services desirable Knowledge of another European language is a plus

Benefits:

Private medical insurance (after probation period) 25 days of annual leave + 8 bank holidays Birthday leave Company pension plan Enhanced leave policies after a qualifying length of service Wellbeing programme


Please note that due to a high volume of applications, only shortlisted candidates will be contacted. Thank you for your interest in working at PAYALLY.