Job Description

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What you'll be doing?

This broad field covers market research and land appraisal, developing promotional material, as well as telesales and face-to-face negotiation.


The Sales team arranges visits, undertakes tours, prepares material, advises on features, agrees the sale and sees it through to completion. And then there's the after sales service. If you're a friendly, outgoing individual with a real customer focus, and you're comfortable working in a challenging targets-driven culture, you'll find plenty to keep you busy and developing.



Reporting to the Sales Office Manager or Senior Sales Manager, to contribute to the overall success of the business by performing all necessary administration to progress sales and thereby support the Sales Director and Sales Managers in their tasks.



You will be expected to:

Ensure client extras are completed on time and with correct payment. Process reservations and supporting on-site staff in exchanges and completions, coordinating all necessary paperwork. Collate updates on Sales Inspections and New Home Tours to confirm that settlements are occurring. Complete extensive list of weekly and monthly reports e.g. competitor analysis, reservations; outstanding missives; legal completion statistics; data schedules; revenues; availability; releases; costs; deposits, etc. and ensuring that the reports are completed on time. Maintain and update enquiries database. Generate general letters/memos, e.g. pre-contract meeting letters, 28-day intention to complete letters, welcome letters. Liaise with Brokers, Solicitors and the Sales team to check that mortgage and legal processes are proceeding at the correct pace. Liaise with customers, suppliers and service providers to coordinate works and ensure a smooth workflow between departments and with Head Office. Perform general office administration tasks as and when required to meet the needs of the department - e.g. faxing, filing, photocopying, fielding telephone calls. Processing of credit and debit card transactions or use of card data in compliance with the Payment Card Industry Data Security Standard (PCI DSS). Undertake appropriate training on PCI DSS at induction and then ongoing as required / stated by the business.
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What you'll need?

To be successful in the role, we are looking for:


Experience of working in a secretarial/admin role in a busy pressurised environment, ideally in Sales/Marketing IT skills, with intermediate level of proficiency in MS office programmes including Outlook, Word and Excel Excellent communication skills - written and verbal Excellent telephone customer service skills and ability to handle difficult conversations e.g. disgruntled customers Professional, pleasant and proficient manner in dealing with internal and external customers Self-disciplined, with demonstrably good time management skills and the ability to manage a number of priorities and maintain service in a high-volume sales environment Ability to multi-task and work efficiently and accurately under pressure Team player, supportive of departmental colleagues
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Our Company and Benefits

We've been nationally recognised as a 5 star housebuilder since 2010 for supplying high-quality homes for all generations. That's more than any other major housebuilder. It's because we combine the brightest minds, the latest technology, and a genuine commitment to putting customers first. We want the best people in the industry to help us shape the future of building. We have tailored opportunities for apprentices, graduates, experienced professionals and ex-Armed Forces personnel to come and help us stay one step ahead, and build the homes that Britain needs.



Barratt adopts a hybrid way of working which assumes that where roles allow, our office-based colleagues divide their time between working in the office, on our construction sites and sales offices, and working from home, as the role dictates. We recognise the many benefits that an effective hybrid working culture brings to both the Company and our colleagues.



We are building an organisation where anyone with drive and talent can pursue the career they want. We are building a culture where anyone, regardless of gender, race, age, sexuality, disability, background or any other characteristic, can progress and be proud to work for us.


As part of working for Barratt Redrow PLC and specifically for this role we offer:
Competitive Salary Competitive Bonus Scheme Private Medical Cover - Single Cover 26 days' holiday (increase by 1 day for every 3 years' continuous service up to 29 days) Choice of Flexible Benefits * Enhanced Family Friendly Policies