Job Description

Please note this role is not applicable for visa sponsorship - we kindly request no agency contact at this time.

About Us

At Rainbow, our mission is to create sustainable solutions that help preserve our planet. We transform waste and biodegradable materials into innovative products that make a real impact. Currently, our focus is on the forestry and landscaping industry, where our solutions protect more than 20 million trees annually. Our flagship product, the Rainbow Terra, was awarded both the UK Landscape and Forestry Award for Sustainability in 2024.

About the Role

As a Senior Sales Administrator, you will play a critical role in ensuring

the efficient management and coordination of international and UK sales operations

. You will be a key point of contact between the wider sales team, production, and warehouse departments, ensuring timely and accurate delivery of products to our valued customers.

Your proactive approach, attention to detail, and excellent communication skills will be instrumental in maintaining a high level of customer satisfaction and loyalty.

After a successful period of 12 months as a Senior Sales Administrator, the candidate will have the opportunity to be

considered for training in the role of Office Manager

. This career progression path will provide the Senior Sales Administrator with a chance to take on additional responsibilities and develop their leadership skills.

Responsibilities:

Order Management:

Receive and process sales orders from UK and international customers accurately and efficiently.

Review and confirm order details, including product specifications, quantities, delivery dates, and pricing, to avoid discrepancies. Ensure all necessary documentation (e.g., invoices, packing lists, certificates of origin) is complete and compliant with export regulations.

Production Coordination:

Collaborate with the production team to plan and monitor production schedules based on customer demand and lead times.

Proactively identify potential production bottlenecks or delays and work with relevant stakeholders to resolve them promptly.

Regularly communicate production updates to the customers, ensuring transparency and managing expectations

Escalate any delays to management to find timely resolutions and ensure customer orders are delivered on time.

Shipment and Logistics:

Liaise with shipping carriers and freight forwarders to arrange timely and cost-effective shipments.

Monitor shipment status and proactively address any delays or issues that may arise during transit.

Provide customers with shipping updates and tracking information, ensuring they are well-informed about their orders' progress.

Customs Compliance: Demonstrate excellent knowledge of customs requirements and prepare all necessary paperwork meticulously to facilitate smooth import and export processes.

Customer Communication:

Maintain a customer-centric approach, anticipating customer needs and addressing inquiries promptly and professionally.

Proactively update customers on order status, potential delays, or changes in delivery schedules, ensuring a positive customer experience.

Act as a reliable point of contact for customer feedback and complaints, working to resolve issues promptly and maintaining customer satisfaction.

Sales Support:

Assist with preparing quotes, proposals, and sales contracts for customers

Ad hoc Office Support: Provide valuable ad hoc office support, including meeting and greeting visitors and handling phone enquiries with a customer-centric approach.

Requirements:

Experience: Minimum 3 years of sales administration or account management experience with a focus on customer service. A focus on export/import operations would be an advantage.

Organisational Skills: Proactive and results-driven attitude, taking ownership of tasks and following through to ensure on-time delivery.

Customs Expertise: Familiarity with export regulations and shipping processes is an advantage.

Customer-Centric Approach: Committed to delivering exceptional customer experiences and exceeding customer expectations.

Attention to Detail: Meticulous attention to detail to ensure accuracy and compliance in all export and import documentation.

Communication Skills: Excellent verbal and written communication skills to facilitate effective communication with customers and internal stakeholders.

Problem-Solving Skills: Proactive in addressing challenges, finding solutions, and making sound decisions.

If you're an experienced Sales Administrator looking to make a meaningful impact in a sustainable, forward-thinking company, we'd love to hear from you!

Job Types: Full-time, Permanent

Work Location: In person

Reference ID: BM/30072501