Job Description

We are looking for an experienced Sales and Events Co-ordinator to join our us in our busy, vibrant venue in

Birmingham

City Centre.

about the job...

For most of our clients the sales team are the first people they speak to on their journey with us so it's important to make the right first impression. We want to deliver our 'Customer First' mission statement from the very start. You'll be working within our 'Mission Control' team, looking after all four of our venues across the UK.

Although there are many things you will be involved with on a day to day basis, your main responsibilities will include:

Selling thestudio venue spaces across all locations. Co-ordinating events across all locations. Work closely with colleagues across all of thestudio's locations ensuring that enquiries and queries for all locations are responded to in a timely manner and events are co-ordinated according to clients requirements and in line with company procedures Supporting new and existing team members in initial and ongoing training and mentoring where required
To succeed in this role its important you:

Have an excellent understanding of the event spaces, facilities and services at all of thestudio's locations Are the first point of contact for incoming reactive event enquiries received over the phone and via online booking portals, our website and email Are converting of event enquiries and provisional bookings to confirmed bookings to agreed target levels Co-ordinate all of your bookings You always seek to convert new client bookings into repeat bookers Are always working towards achieving and exceeding group sales targets Are available to assisting the Sales Manager to ensure the rest of the team follow thestudio's process and procedures at all times Are always delivering thestudio's 'Customer First' mission statement at all times
Although no two days are ever the same your day to day duties and responsibilities will include:

Responding to new enquiries for all of thestudio's locations within agreed timescales and to thestudio service standards Chasing all existing enquiries and provisional bookings with a view to converting them to confirmed bookings in a timely manner Undertaking client site visits, at your home location but at other locations when required Staying in touch with existing confirmed bookings where appropriate, making sure the client has everything they need Completing final details for events in a proactive manner, working across all departments, within agreed timescales and to thestudio standards to ensure a first class customer experience Staying in touch with past bookings and local accounts using account management techniques with the view to them returning to the studio in the future Working with the Sales Manager and Commercial Director to manage and develop Regional and National accounts with the view to them returning to the studio in the future Working closely with colleagues across all other locations to offer support when required Assisting the Sales Manager to support and develop new team members by undertaking training and being available to answer their questions and queries when required Working towards achieving targets and incentives as set by the Sales Manager Working in line with thestudio's A Players scheme, to agreed standards and KPI's set by the Sales Manager Being actively involved in evening and weekend work when required, particularly when hosting client FAM days and evenings Being available to travel to other studio locations other than the one you are based at from time to time to deliver site visits, for meetings or for training purposes Delivering thestudio's 'customer first' mission statement at all times Other duties which may be required from time to time

about you...

As this role is a senior position within the team you will be joining thestudio with a minimum of 2 years experience in a similar role within a high volume corporate event venue or hotel, preferably at a senior / team leader level You will have experience of using online enquiry and booking systems such as Venue Directory, working to tight deadlines You will be able to demonstrate your experience of delivering a first class customer experience at pace and under pressure At thestudio we need passionate people with a friendly and hardworking attitude You need to be self-motivated from the start and having a customer focus is absolutely essential A 'can do' attitude is really important, you must be prepared to go the extra mile for our clients in order to achieve our mission of a 'Customer First' experience, every time Our clients return to us time and time again, so the ability to build and maintain good relationships is key As this is a sales role, you need to be target driven with a proactive attitude to sales You will be willing and available to travel between studio locations, sometimes at short notice, to deliver site visits, attend meetings or for training purposes We want to make sure that when our clients arrive on the day they have an experience that's second to none. This means you need to be great communicator with natural questioning skills and a super listener Attention to detail is vital, so you need to be organised and be able to multi task, keeping a cool head in a busy environment
We're a brilliant team who work closely together to deliver our clients expectations. We want great people to join us, so its important to be a team player. We're looking for someone to be part of thestudio family, delivering an experience beyond our clients expectations every day.

about us...

Born as 'The Orange Studio' in 1999 we started with our award-winning Birmingham location and just 5 meeting rooms but it's safe to say we've grown a lot since then. We became thestudio in 2006 and we are now an independent company, owned and run by the same team since the beginning but now having grown to 46 meeting rooms across 4 locations around the UK.

Though we've grown a lot our friendly, people focused ethos and culture very much remains at our heart. It's important to us that everyone that attends one of locations feels welcome and looked after. We're not a large corporate chain and we're really proud of that. We work hard. We be ourselves. We have fun.

We're passionate about giving our clients the best experience and really care about getting things right. Our aim is to exceed expectations so it goes without saying that we have a friendly, welcoming, client focused team at the forefront of everything we do. Our 'Customer First' mission statement is applied to all aspects of our work and is the reason our clients return time and again.

We are also passionate about our local communities, all of our food is locally sourced and we aim to do the best we can in terms of our impact on our environment.

Like we say to our clients, why would you want to work anywhere else?

Salary: 27000 with OTE bonus scheme of up to an additional 3000 per annum.

This is a hybrid role, office based with working from home.

Job Types: Full-time, Permanent

Job Types: Full-time, Permanent

Pay: 27,000.00 per year

Benefits:

Discounted or free food Health & wellbeing programme Work from home
Work Location: Hybrid remote in Birmingham B2 5EP