Job Description

Embassy London was established in 2011 and is already well known for being a unique brand due to some of the styles we stock. This is in keeping with our company philosophy "Step out of line" striving to lead fashion trends rather than follow them. Unlike some retailers, we operate mostly within the UK but also fulfill orders across Europe via our Website EmbassyLondon.co.uk. With Stores located across the country in some of the trendiest locations, we aim to always put our stamp on any fashion district.

The Role:

We are working to ensure that we're providing our customers with the best possible experience, and so we're on the hunt for an experienced senior sales assistant to join our business. Based in our Camden and Greenwich stores you'll be the first port of call for Embassy London customers; acting as a brand ambassador, ensuring an outstanding service, and shopping experience, along with training and merchandising along with driving performance in our other store locations.

Key Duties and Responsibilities

Ensure that excellent customer experience is given to every customer Be the first point of contact to resolve customer issues and complaints promptly, communicating through email Take a proactive approach, anticipating and preventing any barriers to deliver a seamless customer experience, by going above and beyond. Assist customers with all lines of inquiry which will include product queries, returns, delivery, payments, and more. Applying knowledge of emerging and consistent trends to inform purchase and inventory decisions and solutions Be committed to meeting KPIs including sales, quality, and productivity targets; playing a key role in helping the department to achieve its overall goals. Work with your colleagues and internal departments to continuously strive to improve service.

Essential Skills & Requirements

Previous senior sales assistant experience (retail and hospitality) Excellent written and verbal communication skills Excellent keyboard and written skills with precise grammar and spelling A confident and proactive approach to work with a "can-do attitude" Excellent eye for detail and good organizational skills The ability to work in a team Proficient computer skills Flexibility to work shifts - This will include weekends along with arranging or filling in for your team should sickness occur Capable of Multitasking especially during busy periods Copes well under pressure
Job Types: Full-time, Permanent

Job Types: Full-time, Permanent

Pay: 18,000.00-24,000.00 per year

Benefits:

Store discount
Work Location: In person