Job Description

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Overview:

Born in Colombia and raised between Miami and London, Edgardo Osorio, AQUAZZURA Founder & Creative Director, combines his passion for modern design with impeccable luxury craftsmanship to create timeless footwear with

a twist.
Responsibilities:

Sales and Service

Achieve individual sales targets, customer capture, UPT, repeat business, AUR; and demonstrate sound product knowledge Connect with clients and cultivate the relationship in a personalised way to establish and maintain your relationship Be perceptive of customers' needs, actively listening and showing enthusiasm for the product and brand Proactively develop the sale by selecting an appropriate range of options for the customer, providing excellent product knowledge, overcoming objections and offering appropriate additional items (link selling) Exhibit the Brand behaviours, present yourself professionally and in line with the brand image and company grooming guidelines Be aware of all services available and ensure all service policies are followed to provide customers with a consistent and global experience Actively participate in staff training sessions

Brand Protection

Exemplify the brand behaviours when dealing with internal and external customers. Present yourself professionally and in line with the brand image and company grooming guidelines In absence of Floor Manager or Department Manager, cascade company communications to all members of the department or store team as necessary Be the ultimate Brand Ambassador, seen by others as a beacon of the brand and bring to life the brands core values - Protect, Explore, Inspire

Product Knowledge

Have a thorough understanding of garment fit, cut, knowledge of fabrics, styling and manufacturing techniques while being perceptive of the customer's needs, listening and showing enthusiasm for the product and brand

PERSONAL PROFILE

Possess superb interpersonal skills in order to effectively communicate customers, staff, and management in the store. Comfortable using digital tools. Proven experience in driving sales and meeting sales targets * Excellent customer service.