Job Description

Brickability Limited | Brickability Group plc

Brickability Group plc brings together over 35 specialist brands, each delivering high-quality products and services to the UK building and construction market. Our extensive portfolio includes facing bricks, blocks, rainscreen cladding systems, architectural masonry, paving, rooftiles and slates. We supply -- and in many cases install -- premium, strategically important building materials through trusted UK and European manufacturing partners, proudly supporting private and commercial specifiers, contractors, developers and builders across the country.

Job Purpose

We are seeking a highly organised and driven Senior Sales Coordinator to manage complex customer enquiries, support sales operations, and help ensure seamless order processing across the business. This role requires strong problem-solving abilities, exceptional communication skills, and confidence in working with priority customer accounts. The Senior Sales Coordinator will also play a key role in mentoring junior team members and enhancing internal sales processes.

Key ResponsibilitiesTechnical Knowledge

Strong understanding of sales processes and how sales coordination contributes to wider business objectives. Excellent administrative and organisational capabilities with proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook). Familiarity with CRM systems and sales tracking tools. Knowledge of business requirements, company structures and internal workflows.

Role Requirements

Liaise closely with logistics and operations teams to ensure products are delivered to customers on time. Handle complex customer enquiries and complaints, escalating when required. Monitor inventory levels and collaborate with supply chain colleagues to maintain stock availability. Support the sales team with processing large, complex or custom stock orders. Analyse existing sales processes and propose efficiency improvements. Ensure all sales-related documents are accurate, compliant, and kept up to date. Train and mentor junior sales coordinators to strengthen team capability and performance.

Behavioural Expectations

Understands how decisions and actions impact the sales team and overall business performance. Consistently delivers objectives on time and to the required standard. Maintains excellent punctuality and is ready to work at the agreed start time. Actively participates in training and development activities. Proactive, responsive and committed to excellent service for both clients and colleagues. Works collaboratively to exceed internal and external customer expectations. Takes initiative to resolve challenges across teams or departments. Demonstrates loyalty, commitment and a strong customer-first mindset. Selects the most effective communication method for each situation, whether written, verbal or active listening. Applies creative thinking to support improvements and new approaches. Works with honesty, integrity and professionalism, protecting the company's reputation. Acts with long-term business success in mind.

Personal Attributes

Professional, confidential and trustworthy. Strong stakeholder management skills with credibility at all levels. Able to positively influence others. Excellent organisational and time management abilities. High accuracy and attention to detail. Strong prioritisation skills, able to work under pressure. Analytical, logical and effective problem-solver. Approachable, flexible, motivated and enthusiastic. Consistently delivers high-quality work. Smart, articulate and composed under pressure.

Yearly KPIs

Complex order resolution:

Resolve 90% of complex orders within 24 hours.

Complaint resolution:

Achieve a 95% resolution rate for escalated customer complaints.

Sales support effectiveness:

Maintain a 98% completion rate when assisting sales reps with order issues.

Customer satisfaction:

Maintain a minimum customer service score of 4.7/5

Job Details

Work Pattern:

Monday - Friday

Hours:

8:00am - 4:30pm

Salary:

25,000 - 30,000

Job Types: Full-time, Permanent

Pay: 25,000.00-30,000.00 per year

Benefits:

Additional leave Bereavement leave Company events Company pension Cycle to work scheme Enhanced maternity leave Enhanced paternity leave Free parking Life insurance On-site parking Sick pay
Work Location: In person