Job Description

Who we are:

At

parcelLab

, we're reshaping how the world's leading brands manage the post-purchase experience. Our Post-Purchase Customer Experience platform helps companies like New Look, John Lewis, Hotel Chocolat, AllSaints and others turn operational complexity into powerful customer moments, driving loyalty, retention, and revenue.


We're currently looking for driven, curious, and customer-obsessed people to join our journey in the UK.

The Role:

As a

Senior Sales Development Representative

, you'll go beyond lead generation. You'll act as a true pipeline partner - sourcing, qualifying, and strategically nurturing opportunities. You'll be part of a high-impact team focused on creating pipeline across key industries including Retail, Ecommerce, Consumer Electronics, Beauty, and beyond.


This is a hybrid role that blends outbound execution, inbound qualification, campaign development, and team leadership. You'll be trusted to think outside the box, lead by example, and bring fresh energy to our prospecting engine.

What you'll do:

Promote parcelLab's solutions through

persistent, timely, and personalised outreach

across email, phone, social media, and video Own your territory's top-of-funnel motion: sourcing and qualifying high-potential leads Conduct

in-depth discovery

calls and provide actionable insights to ensure strong AE handoffs Exceed monthly and quarterly targets for

meetings booked

and

qualified opportunities created

Research accounts and identify additional contacts through structured and creative outreach

Nurture leads

over time with targeted messaging to ensure parcelLab stays top of mind Partner closely with Regional Sales Leads and Account Executives to build pipeline in strategic accounts Support new logo acquisition by developing outreach strategies and executing cross-channel campaigns

Handle inbound leads

that fall outside our core ICP - qualify and redirect as needed Attend industry and marketing events to represent parcelLab and generate pipeline Maintain detailed and accurate activity in Salesforce and other sales tools

What we're looking for:

2+ years in a B2B SaaS SDR or BDR role, with

proven success in outbound pipeline creation

Comfortable reaching out to C-Level executives and navigating complex sales cycles You're

fearless on the phone

, confident with video and voice notes, and proactive in your outreach Strong discovery skills and the ability to connect pain points with parcelLab's value Collaborative mindset - able to work closely with AEs, Marketing, and RevOps Experience using Salesforce, Sales Engagement Platforms, LinkedIn Sales Navigator, and other sales tech Natural curiosity and strong commercial awareness Located in the UK, with a strong preference for London Please give a call to "Asher Fingerhut" as part of the application process. Individuals who do not do this step with be disqualified

Bonus Points:

Experience selling to Retail, Ecommerce, Logistics, or MarTech buyers Experience working in a high-growth, remote-first SaaS environment Strong presentation skills and confidence building tailored sales collateral Familiarity with handling and qualifying non-ICP inbound leads

Why join parcelLab:

You'll join a passionate and collaborative global sales team with plenty of room to grow Competitive salary + commission + benefits Exposure to high-growth accounts and verticals * A culture that values creativity, experimentation, and ownership