Job Description

Role Overview

As a Senior Sales Consultant for

Vertu at Harrods

, you will act as a brand ambassador for one of the world's most prestigious luxury mobile phone makers. You will be responsible for delivering an exceptional client experience, cultivating long-term relationships, and achieving sales targets while upholding Vertu's brand values of exclusivity, innovation, and craftsmanship.

Key Responsibilities

Provide an exceptional 5-star client experience in line with Harrods' and Vertu's luxury service standards. Proactively drive sales and meet or exceed individual and store KPIs. Build and nurture a loyal client base, ensuring high levels of client retention and repeat business. Present Vertu's bespoke products and services with confidence, demonstrating expert product knowledge. Work closely with Harrods Personal Shoppers, VIP relations teams, and internal PS Group staff to maximise sales opportunities. Support after-sales care, ensuring all client needs are met seamlessly. Maintain immaculate visual merchandising in line with Vertu brand guidelines. Assist in training and mentoring junior team members.

Requirements

Proven track record in luxury retail sales, preferably within watches, jewellery, or high-end consumer technology. Strong clienteling background with experience handling VIP and HNW clients. Exceptional communication and presentation skills. Target-driven, commercially aware, and passionate about luxury. Fluency in additional languages (Arabic, Mandarin, Russian, or French) is an advantage.
Job Types: Full-time, Part-time, Permanent

Pay: 27,500.00-35,000.00 per year

Expected hours: 20 per week

Benefits:

Employee discount Store discount
Work Location: In person