Job Description

Capita is seeking a dynamic and experienced Sales Operations Manager to oversee sales activities within our LPS business. This role involves direct liaison with customer accounts and responsibility for selling digital solutions, software, and people-based services. You will also manage new capabilities developed in line with Capitas Client Value Propositions.
This is an exciting role with scope for the right candidate to influence the future direction of the LPS proposition from Capita. The role is fully home based with some travel to client sites as and when needed.
As part of our commitment to building an inclusive and diverse workforce, we would particularly welcome applications from people who are from Black, Asian and other ethnic minority backgrounds.
Job title: Senior Sales Operations Manager
:
What youll be doing:
Oversee all stages of the sales lifecycle from qualification to deal closure.
Define and implement strategies for revenue growth, cross/upsell, and new logo acquisitions.
Liaise directly with customer accounts to ensure satisfaction and identify new opportunities.
Support and occasionally lead opportunity identification efforts.
Proactively identify areas for improvement and make recommendations for implementation.
Solve problems effectively, identifying areas to improve and resolve issues.
Identify new opportunities and areas of productivity efficiency for sales leadership.
Run analysis on key performance metrics, providing relevant insights for managing the business.
Oversee implementation of enabling systems and tools, working closely with internal systems teams on CRM and Sales Automation tools.
Prepare weekly senior leader forecast materials and provide ongoing updates on key business growth/metrics to leadership teams.
Project business outlook to inform headcount planning by segment and region.
What were looking for:
Proven experience in sales operations or a similar role.
Strong understanding of digital solutions and software sales.
Excellent communication and customer liaison skills.
Ability to develop and implement effective sales strategies.
Proactive problem-solving skills and the ability to identify areas for improvement.
Experience with CRM and Sales Automation tools.
About us: Capita Public Service LPS
Our world class Local Government Services team supports local councils to improve outcomes and focus on what matters in their communities. Managing tax and other revenue collection, benefits payments, building control support, IT networks, accounting and much more we make it easier for council teams to concentrate on front line services.
Utilizing your Revenues knowledge, you will champion learning and development within our back offices, ensuring all aspects of employee development from new starter and upskill training through to ongoing support development.
Whats in it for you?
Competitive basic salary
Scope to shape the LPS future business
A knowledgeable and supportive team
Dont forget, youre part of a network of experienced, innovative and dedicated individuals across multiple disciplines, sectors and countries. There are countless opportunities to learn new skills and develop in your career, and well provide the support you need to do just that. Our purpose is to create a better outcome for you.
What we hope youll do next:
Looking to discover more? Select xe2x80x98Apply now to fill out our short application and send us your CV.
Feel free to reach out to me, Jo Robinson Talent Acquisition Partner for an informal conversation about the role or your wider job search.
Equal Opportunities
At Capita, were committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. We want everyone to have the best chance of succeeding as they move through their application and start their career with us. We are an equal opportunity and Disability Confident employer, we want to hear from you if youd like to discuss any adjustments you might need during your recruitment process. Please email or call 07784 237318 and well get back to you to discuss. For more information about equal opportunities and the types of adjustments we can offer, please visit the Capita Careers website.
Location: Home-Based - GBR
, United Kingdom
Time Type: Full time
Contract Type: Permanent