Job Description

This role is advertised as a temporary job share which would be 15 hours per week.

Do you have strong organisational, administrative and IT skills? Are you organised and able to manage your own time and others in order to assist in the delivery of an excellent scheduling service? If you enjoy a challenge in a dynamic, ever-changing environment then this may be the opportunity for you.


You will need to lead and manage all aspects of the scheduling support team function within Customer Experience, providing support to the Directorate to help ensure that Bron Afon delivers on its commitments to tenants, leaseholders and residents


You will need to develop and maintain the team to ensure they work closely with Supervisors, check availability and workload of resources, review existing workloads and plan jobs as appropriate for teams and individuals.


To lead, develop and monitor the correct processing and scheduling of repairs ensuring that all works undertaken maximise the use of available resources and are delivered to the highest possible standards, ensuring that the right job is done at the right time to the required standard, within budget and to the satisfaction of the customer.


You will have excellent customer care skills and be passionate about providing the best possible service to our tenants and leaseholders. You'll be dealing with enquiries and making sure that they are passed to the right person, as well as making sure that records are kept up to date and that our ICT and business systems are maintained.


You will have excellent organisational and communication skills, and knowledge of the building maintenance sector is advantageous.


You will have a positive attitude and approach to problem solving, and a keen eye for detail. Your experience of using ICT packages, coupled with your enthusiasm and positive outlook will ensure that you provide a first-class scheduling service.


For an informal chat about this post please contact:

Adam Walsh, Administration and DLO Support Manager 07528965080.

Expected date of interviews:

Wednesday 05 November 2025


Please see the role profile attached. You will need this to complete your personal statement. Please pay particular attention to the person specification. When writing your personal statement, you only need to match the criteria that has 'Application' next to it in the 'stage of assessment' column. By following this guidance, it will give you the best chance of being shortlisted to the interview stage.


We are currently running pilot of working a 4-day week (4DW)


To find out more about how this works for us, you can read the attached 4-day week information leaflet.


We make a difference in people's lives every day. As an organization that's owned by the local community, we feel proud of our achievements since 2008 whilst recognizing that there's much more that we can do to improve the lives of people living across Torfaen and beyond. If you join us you will continue to prove the value of us and the work we do not just to our customers, but also to the wider community.


We are committed to equality and diversity and we aim to create a supportive environment where everyone feels valued and able to be themselves.