Job Description

Senior Scheduler

Edmonton, London N9

Full time, permanent

Salary: Up to 35k DOE

Security Systems and Fire Safety for Businesses

With over 30 years of industry experience,

Lee Fire & Security

provides comprehensive fire protection, CCTV, and security systems across London and the Home Counties. Renowned for their technical expertise and exceptional customer service, they deliver fully compliant, high-quality solutions to commercial, residential, and public sector clients.


They are now seeking a proactive and detail-oriented

Senior Scheduler

to join their Operations team. This is a key role ensuring engineers are efficiently deployed, service standards are met, and customers receive a seamless experience.

Senior Scheduler

, the role:


Lead workforce scheduling and planning to ensure efficient use of engineer resources and adherence to SLAs Act as the main point of contact for scheduling queries, managing all daily coordination and incoming calls Issue and close maintenance and installation calls accurately, validating all engineer reports Analyse workload data, forecast demand, and implement proactive scheduling solutions to enhance performance Liaise with Operations, clients, and field teams to resolve issues and manage competing priorities Produce performance reports and track key operational KPIs Support the transition to a new job management system, ensuring accuracy and efficiency Identify potential cross-selling or upselling opportunities during client interactions Manage and reduce return visits through proactive collaboration with other departments

Senior Scheduler

, the person:


Previous experience in scheduling, workforce coordination, or service operations (ideally within fire and security or a similar field service environment) Strong organisational skills with the ability to balance multiple priorities under pressure Excellent communication and customer service skills, confident liaising with engineers and clients Analytical mindset with experience using scheduling or job management software Proactive and solutions-focused approach, with strong attention to detail Team player with a commitment to service quality and operational excellence

Senior Scheduler

, the benefits:


Competitive salary up to 35,000 per annum Company pension scheme 20 days annual leave Free on-site parking Friendly, professional team culture Opportunities to contribute to ongoing business improvements

Pure Human Resources Limited works in partnership with Client Name in providing Recruitment support. No applications from agencies please.