Job Description

Hybrid requirements: This role has flexible working patterns.
As a Senior Service Assurance Engineer in our Mission Control organization, you will be essential in providing enterprise services to ensure high levels of product availability for the customers and partners of American Express.
Providing Subject Matter Expert level knowledge to team. Drive Issue Resolution (triage, troubleshoot, resolve). Lead teams as needed to drive resolution. Incident Communications. Observability.

Minimum Qualifications

Bachelor's Degree or equivalent in computer science, computer science engineering or related technical experience. 8+ years of varied experience in software engineering or service delivery. Experience with identifying application/infrastructure risks and mitigation strategy and the ability to work with a team to ensure risks are mitigated. Performance troubleshooting and tuning, experience implementing high availability solutions like Always on, Clustering, Mirroring etc. Solid understanding of ITIL (Event, Incident, Release, Problem and Knowledge Management) is critical to success. Experience with troubleshooting techniques for root cause analysis of issues. Experience working with monitoring tools - application performance monitoring, AIOps or an equivalent tool to improve overall efficiency. Experience in one or more of the following: Programming languages, Networking, Linux/Windows, Mainframe, Middleware, Databases, cloud. Proficient verbal and written communication skills. Soft skills - analytical thinking, curiosity, continuous learning and improvement attitude.

Preferred Qualifications

DevOps knowledge for highly available IT infrastructure. Building live production APIs and services. Experience with automation development. Familiar with Agile or other rapid application development methods. Hands-on expertise with application design, software development and automated testing. Experience with relevant business domain related functions.
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Role tech stack
Python


Bash


PowerShell


Life at
American Express
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Culture overview
Our culture is built on a 175-year history of
courageous leadership, innovation, and an
unwavering commitment to back our customers,
communities, and each other. With shared values
and leadership behaviors, we've continued to set
the standard for what it means to provide the best
experience every day with premium products and
services that help our customers achieve their
aspirations. As part of Team Amex, you'll build
strong relationships and collaborate
with colleagues around the world in an
environment where everyone is respected and
valued, and where you can reach your potential.
Here, your voice and ideas matter, your work
makes an impact, and together, you will help us
define the future of American Express.
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Employee benefits
Bonus Scheme
Childcare Vouchers
Cycle To Work
Flexible Hours
Flexible Working
Laptop
Life Insurance
Pension
Private Healthcare
Season Ticket Loan
Wellbeing Programme
Office vibe
CITY CENTRE
HACKATHONS
OPEN PLAN
SOCIAL EVENTS
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Tech at
American Express
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Leadership
Ravi Radhakrishnan
Chief Information Officer
Tech overview
Joining Amex Tech means discovering and shaping your contribution to something big. Here, you can work alongside talented tech teams and build a unique career with the Powerful Backing of American Express. With a range of opportunities to work with the latest technologies, and a commitment to back the broader engineering community through open source, our mission is to power your success. Because Amex Tech is powered by our technology, our culture, and our colleagues.

Make an Impact
Our tech teams power large scale platforms and products, enabling over 100 million global consumers and businesses.
Grow Your Career
Progress as either a people leader or technical expert, while increasing your domain expertise within a high-performing team.
Expand Your Skills
Use the latest languages, technologies, and delivery practices, and demonstrate your skills at internal hackathons, open-source days, and developer events.
Global Tech Career Pathways
Explore roles across 5x career pathways: Engineering & Architecture; Digital Product & Design; Service Delivery; Information Security; Product Delivery & Integration.
Find your place in Tech on #TeamAmex.

Meet our Tech Colleagues, leading through innovation.
Laurence - "What provides unparallel satisfaction in my role is having a meaningful contribution to combating cybercrime."
Will - "Being able to move into different jobs around the company keeps things varied and exciting."
Dev - "As a new colleague, I was astonished at how quickly I was able to acclimate... I've achieved a lot in my first year."
Eve - "I thrive on building products and architecture-as-code that cement the data culture we have here."
Meghan - "I've built well-rounded skills and have been able to identify the type of engineering that suits me most.."
Mohan - "Amex has a stellar technology organization; I get opportunities to gain exposure across various stacks."
Learn more about Tech careers on #TeamAmex.
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Engineering principles
AGILE PROCESS
CHANGE MANAGEMENT
CODE REVIEWS
COMMUNICATION AND COLLABORATION
CONTINUOUS DELIVERY
CONTINUOUS DEVELOPMENT
KNOWLEDGE SHARING
MENTORING
MONITORING AND LOGGING
OPEN SOURCE CONTRIBUTOR
PAIR PROGRAMMING
SCRUM
Company tech stack
JavaScript


Python


Hadoop


Android


Salesforce


Golang


Kotlin


Kubernetes


Kafka Streams


React


RESTful


GraphQL


gRPC


PostgreSQL


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