Job Description

About PCE Automation -

For over 60 years, we've led UK automation and manufacturing, using cutting-edge technology to provide tailored solutions to global challenges. Based in Beccles, Suffolk, our expert team is known for innovation and high-quality 'turnkey' systems that assemble, test, pack, and deliver products to world-class standards.

PCE received the Kings Award for Enterprise 2023 for our contributions to innovation within the Ocular sector. Having won the Queen's Awards for Enterprise in 2020 for international trade, winning the inaugural King's Awards gives PCE very special notoriety.

Our core belief is that 'Our people make it happen,' which is why we ensure our employees feel valued. We offer an additional range of

benefits

, including:

Company events

Team Building Activities

25 days annual holiday

Discretionary Annual bonus

Attendance Bonus

Referral bonus

Reward Scheme

Sick Pay

Flexible working

Training & upskilling

Study Support

Cycle to work scheme

Electric vehicle scheme

Festive season Hamper

Pension scheme

Pension advise sessions

On-site parking

We are excited to offer an opportunity to join our team as a Service Support Engineer at our location in Beccles.

What does this role include?

A Senior Service Engineer at PCE Automation provides comprehensive support during the latter commissioning phases of our projects through to their installation, as well as providing ongoing support to our customers throughout the life of our equipment.

The role is varied and fast paced and would suit an individual who enjoys both a reactive and pro-active response to customer support.

What skills and experience are required?

Responsibilities:

The following list is an indication of roles and responsibilities that the Service Support Engineer is expected to undertake. The list is not exhaustive and intended as guidance only.

Individual tasks vary depending on the type of technical support you are providing, but in general, you'll need to:

Support customers remotely to diagnose issues and rectify in a timely manner.

Provide Technical support to the aftersales team.

Responsible for supporting customers service contracts.

Undertake work necessary for pre-service visit for the service engineers. This could include electrical, mechanical, pneumatic or software tasks.

Assist with the training and growth of the service engineers.

Programme and modify control systems using PLC's, Servo drives, Robots, and other specialised controllers specific to customer requirements.

Troubleshoot & adjust mechanical, electrical, pneumatic and controls equipment.

Fault finding and operational assessment of mechanisms both in isolation and in complex form.

Modifying systems through electrical, mechanical, pneumatic or software means to enhance performance.

Identify opportunities to improve a system with a view to presenting these to other team members.

Perform tests, using structured processes, to build a defined understanding of a mechanism's limitations.

Record test results in suitable manner such that they can be used to support the necessity/direction of further work.

Ensure records of all modifications are documented correctly.

Provide proactive feedback to the aftersales team to enable project progress to be determined.

Assist with the commissioning, testing of new equipment and post installation maintenance inspections - both throughout the UK and overseas at customers premises.

Operate equipment during "internal customer" trials and perform internal sign-off.

Participate in customer sign-off/FAT.

Provide exceptional levels of customer service.

Requirements:

The following list is an indication of the skills that the successful candidate will possess, in fulfilment of the position:

Relevant vocational training or completion of a recognised apprenticeship in electrical and/or mechanical discipline.

Qualifications in Engineering and/or 5years' experience working in an electrical or mechanical environment

4+years of experience programming Programmable Logic Controllers (PLC), and Human Machine

Interfaces (HMI) using software's such as Allen Bradley, Mitsubishi, Festo, Codesys, Siemens.

Knowledge of script-based programming would be an advantage.

Knowledge of setting up Servos, VFD's, Remote I/O, Ethernet and Profibus networks.

Proven electrical, pneumatic, or mechanical experience within the automation industry/industrial environment.

Ability to follow electrical and pneumatic schematic diagrams and drawings.

Knowledge of 6 Axis Robot systems is preferred.

Excellent critical thinking and problem-solving ability.

The ability to work on your own initiative from an outline brief.

Ability to work under pressure to meet deadlines.

Excellent verbal and written communication skills.

Proficient in the use of Microsoft Office tools (Word, Excel, PowerPoint).

Thorough knowledge of safety procedures and applicable regulations and guidelines

Willingness to travel worldwide to tend to our customers.

Comprehensive knowledge of diagnostics, test, and repair of electronic/electrical and mechanical

To apply to our team where innovation meets opportunity, and your contributions make a real impact please use the following link;

https://app.staffologyhr.co.uk/recruit/application/apply.aspx?cid=5011-E948D15C-9952-4654-AF73-6F3FFAB19FBA&VacancyID=27349-653FE75E-74B8-4FF5-BD6F-74045B013FA0

Job Types: Full-time, Permanent

Benefits:

Company events Company pension Cycle to work scheme On-site parking Referral programme Sick pay
Schedule:

Monday to Friday
Application question(s):

As part of our recruitment process, we are required to verify candidate's eligibility to work in the UK. Do you have the right to work in the UK? Will you require sponsorship for employment authorisation at any point in the future?
Work Location: In person