Job Description

Job Title

Senior Service Lifecycle Manager (Command Centre)

Location

Asda House

Employment Type

Full time

Contract Type

Permanent

Hours per Week

37.5

Salary

Competitive Salary plus benefits

Category

End User Support

Closing Date

6 August 2025

Key Responsibilities:

Command Centre Operations:

Lead and manage 24/7 Command Centre operations, ensuring proactive monitoring and rapid incident response. Oversee the coordination of major incident management and escalation processes. Ensure timely communication and resolution of service-impacting events. Drive continuous improvement in monitoring tools, processes, and automation.

Service Management:

Ensure adherence to ITIL-based service management practices. Monitor and report on service performance against SLAs and KPIs. Collaborate with internal teams to ensure operational readiness and service stability.

Third-Party/Vendor Management:

Manage relationships with external service providers and technology vendors. Ensure third-party compliance with contractual obligations and performance standards. Conduct regular vendor reviews, performance assessments, and service improvement plans. Coordinate onboarding and offboarding of third-party services.

Leadership & Stakeholder Engagement:

Lead a team of service managers, analysts, and Command Centre staff. Act as a senior escalation point for operational issues and incidents. Engage with senior stakeholders across IT, business units, and external partners. Provide strategic input into service design, transition, and operational planning.

Reporting & Governance:

Deliver regular operational reports, trend analysis, and performance metrics to drive data-informed decision-making. Support audit and compliance activities related to service operations. Maintain documentation of processes, procedures, and operational standards.

Everything you'll love

To ensure we balance moments where we know we need to collaborate together and the need for flexibility, Asda has a hybrid way of working with a minimum 3 days a week in one of our Home Offices. Over and above this, each area of Asda may have additional requirements which may require spending more days in the office, visiting suppliers, stores or depots.


You will also get an excellent benefits package including:

Discretionary company bonus Company pension up 1.5 times colleagues' contribution (Max 15%) Company Car allowance of 8000 15% colleague discount in store and online Free access to wellbeing services such as Wagestream 24/7 virtual GP, counselling, health and dental cash plans and a 24/7 employee assistance helpline, alongside discounts across a range of services and activities, from airport parking, enhanced to theme parks and cinemas Asda Allies Inclusion Networks - helping colleagues to make sure everybody is included and that our differences are recognised and celebrated Excellent parental leave policies, including maternity & adoption leave, paternity leave, shared parental leave, neonatal care leave, and support for those doing fertility treatments.

We want all colleagues to be able to bring their best and true selves to work, every day. Simply put, we want our colleagues to be Proud to be Asda and proud to be themselves