Job Description

Job Title

Senior Service Lifecycle Manager

Location

Asda House

Employment Type

Full time

Contract Type

Permanent

Hours per Week

37.5

Salary

Competitive Salary plus benefits

Category

IT Operations

Closing Date

6 August 2025

Key Responsibilities:

Service Transition:

Lead the planning and execution of service transition activities for new or changed services. Ensure operational readiness, including documentation, training, and support models. Collaborate with project teams, architects, and service owners to ensure smooth handover into operations. Conduct service readiness assessments and post-implementation reviews.

Service Operations:

Oversee the delivery of live services, ensuring adherence to SLAs and KPIs. Drive incident, problem, and change management processes in line with ITIL best practices. Monitor service performance and lead service improvement initiatives. Act as an escalation point for critical service issues and major incidents.

Third-Party/Vendor Management:

Manage relationships with external service providers and technology partners. Ensure third-party compliance with contractual obligations and service levels. Conduct regular vendor performance reviews and manage service improvement plans. Collaborate with procurement and legal teams on contract negotiations and renewals.

Governance & Reporting:

Develop and maintain service lifecycle governance frameworks and policies. Produce regular reports on service performance, risks, and improvement actions. Support audits and compliance activities related to service management.

Leadership & Collaboration:

Govern and optimize services across the

Service Value Chain

, ensuring alignment with business outcomes and customer expectations. Champion a

holistic approach to service management

, integrating practices such as Change Enablement, Service Design, and Continual Improvement. Lead cross-functional teams across service transition and operations. Collaborate with business units, product teams, and suppliers to co-create value through effective service delivery and support. Maintain strong service relationships, ensuring stakeholder needs are understood and met through tailored service offerings. Promote a culture of continuous improvement and service excellence.

Continual Improvement

Drive a culture of

continual improvement

using data-driven insights, feedback loops, and performance metrics. Facilitate regular service reviews, improvement workshops, and retrospectives to identify and implement enhancements.

Governance, Risk & Compliance

Ensure services comply with internal policies, regulatory requirements, and industry standards. Manage risks across the service lifecycle, including operational, security, and supplier-related risks.

Service Portfolio & Catalogue Management

Maintain an accurate and dynamic

Service Portfolio and Service Catalogue

, ensuring visibility and accessibility of services to stakeholders.

Everything you'll love

To ensure we balance moments where we know we need to collaborate together and the need for flexibility, Asda has a hybrid way of working with a minimum 3 days a week in one of our Home Offices. Over and above this, each area of Asda may have additional requirements which may require spending more days in the office, visiting suppliers, stores or depots.


You will also get an excellent benefits package including:

Discretionary company bonus Company pension up 1.5 times colleagues' contribution (Max 15%) Company Car allowance of 8000 15% colleague discount in store and online Free access to wellbeing services such as Wagestream 24/7 virtual GP, counselling, health and dental cash plans and a 24/7 employee assistance helpline, alongside discounts across a range of services and activities, from airport parking, enhanced to theme parks and cinemas Asda Allies Inclusion Networks - helping colleagues to make sure everybody is included and that our differences are recognised and celebrated Excellent parental leave policies, including maternity & adoption leave, paternity leave, shared parental leave, neonatal care leave, and support for those doing fertility treatments.

We want all colleagues to be able to bring their best and true selves to work, every day. Simply put, we want our colleagues to be Proud to be Asda and proud to be themselves