Job Description

An exciting opportunity has arisen for a highly motivated and experienced healthcare professional to lead the Waiting List Support Service (WLSS) within Hywel Dda University Health Board. The service objective is to provide advice and support to patients awaiting planned care in order to promote healthy lifestyle choices, prevent deterioration and deconditioning and help patients to prepare for treatment and recovery in line with the Welsh Government's Promote, Prevent, Prepare policy for Planned Care.



As senior service manager within the multidisciplinary service, the successful candidate will be responsible for operational management and service delivery, clinical governance and oversight, demand and capacity planning, communication and engagement plans and all reporting requirements. This will involve working closely with all relevant stakeholders to actively review, develop and evaluate service delivery and new ways of working.



The successful candidate will have significant clinical and management experience working within a multi-disciplinary team across different clinical specialties/ conditions within an integrated care system.



The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.



Be accountable for the operational delivery of the Waiting List Support Service (WLSS) within Hywel Dda University Health Board, ensuring high quality, flexible and responsive service delivery and to plan, develop, coordinate and evaluate the service provided.



Be responsible for aspects of governance, compliance and assurance related to the WLSS, ensuring safe and effective use of all resources and ensuring the safety of staff and patients.



In partnership with the designated Service Delivery Manager, take operational management responsibility for the delivery of the financial and operational priorities.



Support the clinical and managerial leadership of the WLSS, delivering a range of outcomes, ensuring that fundamental and underlying activities to organisational success are achieved.



Drive innovation, modernisation and high levels of staff and patient satisfaction for the Service.



Hywel Dda University Health Board is the planner and provider of NHS healthcare services for people in Carmarthenshire, Ceredigion, Pembrokeshire and its bordering counties. Our 12,000 members of staff provide primary, community, in-hospital, mental health and learning disabilities services to almost 400,000 people across a quarter of the landmass of Wales. We do this in partnership with our three local authorities and public, private and third sector colleagues, including our volunteers, through:

Four main hospitals:

Bronglais General in Aberystwyth, Glangwili General in Carmarthen, Prince Philip in Llanelli and Withybush General in Haverfordwest.

Five community hospitals:

Amman Valley Hospital and Llandovery Hospital in Carmarthenshire, Tregaron Hospital in Ceredigion and Tenby and South Pembrokeshire Hospital Health and Social Care Resource Centre in Pembrokeshire.



Two integrated care centres (Aberaeron and Cardigan, Ceredigion).

Community facilities, including:

48 General Practices (GP surgeries), 49 Dental Practices, 98 Community Pharmacies (chemists), 44 General Ophthalmic Practices (including eye health and low vision services), 38 sites providing mental health and learning disability services, care within your own homes



Highly specialised and tertiary services commissioned by the Welsh Health Specialised Services Committee, a joint committee representing seven health boards across Wales.



You will be able to find a full job description and person specification attached within the supporting documents.



The Health Board is committed to supporting its staff to fully embrace the need for bilingualism thereby enhancing patient and service user experiences. In our commitment to increase the number of staff who are able to communicate in Welsh with patients and professionals, we welcome applications from Welsh speakers.



The ability to communicate in Welsh is desirable for this post. If you do not meet the Welsh Language requirements specified, the Health Board offers a variety of learning options and staff support to help you meet these minimal desirable requirements during the course of your employment with us.

Interviews will be held on:

07/07/2025