Job Description

About The Role

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FDM is a global business and technology consultancy seeking a Senior ServiceNow Product Manager to work for our client within the public sector. This is initially a 12-month contract with the potential to extend and will be a hybrid role that will be based in London.


Our client is seeking a talented Senior ServiceNow Product Manager to join their in-house ServiceNow capability, where you'll be at the forefront of designing and implementing digital workflows that drive enterprise efficiency and informed decision-making. This is a hands-on role focused on delivering value across a broad range of business units through innovative use of the ServiceNow platform.

Responsibilities

Develop, configure, and customize solutions within the ServiceNow platform across multiple modules including JavaScript and ServiceNow's proprietary tools Write and maintain scripts using JavaScript for Business Rules, Client Scripts, UI Policies, Script Includes, and UI Actions Design and implement workflows using Flow Designer and legacy Workflow Editor Develop and maintain Service Portals, including custom widgets, themes, and pages Integrate ServiceNow with external systems using REST and SOAP APIs Manage data via Import Sets, Transform Maps, Data Policies, and automated integrations Contribute to configuration management by maintaining the CMDB and leveraging Discovery and Service Mapping Build custom dashboards, reports, and Performance Analytics metrics for data-driven decision-making Define and enforce access control policies using roles and ACLs in alignment with security best practices Collaborate closely with product owners, business analysts, and other stakeholders to gather requirements and deliver technical solutions

About You

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Requirements

Minimum of 5 years hands on experience in ServiceNow product management and administration experience Track record of working in Agile or Scrum-based teams using tools like Jira or Azure DevOps Experience spanning the project lifecycle: requirements, design, implementation, testing, deployment, and support Proven ability to engage with non-technical stakeholders and translate business requirements into technical designs Excellent problem-solving and analytical skills Strong written and verbal communication abilities Effective team player with a collaborative mindset Flexibility to adapt to evolving priorities, technologies, and project scopes Must be eligible for SC Clearance

Technical Requirements

JavaScript Proficiency - Core scripting language used in ServiceNow ServiceNow Platform Expertise - Familiarity with ITSM, ITOM, HRSD, CSM, and CMDB Advanced Scripting Skills - Business Rules, Script Includes, UI Actions, etc. Workflow Automation - Flow Designer and legacy Workflow Editor Integration Experience - REST/SOAP API development and consumption Service Portal Development - Custom widgets, themes, and dynamic pages Data Management - Strong understanding of Import Sets, Transform Maps CMDB & Discovery - Asset and configuration item management Analytics and Reporting - Performance Analytics and custom dashboards Security Best Practices - Access Controls (ACLs), data segregation, and role-based access

About Us

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Why join us

Career coaching, mentoring and access to upskilling throughout your entire FDM career Assignments with global companies and opportunities to work abroad Opportunity to re-skill and up-skill into new areas, develop non-linear career paths and build a skillset within your field Annual leave, work-place pension and BAYE share scheme

About FDM

We are a business and technology consultancy and one of the UK's leading employers, recruiting the brightest talent to become the innovators of tomorrow. We have centres across Europe, North America and Asia-Pacific, and a global workforce of over 3,500 Consultants. FDM has shown exponential growth throughout the years, firmly establishing itself as an award-winning employer and is listed on the FTSE4Good Index.

Diversity and Inclusion

FDM Group is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, national origin, age, disability, veteran status or any other status protected by federal, provincial or local laws.



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