Job Description

TL;DR

We are looking for a passionate Senior Site Reliability Engineer to help keep Dentally reliable, secure and fast as we grow our technical estate across global regions. You will help to enhance our system availability, observability, security and reliability whilst resolving issues before they impact our customers. You will also play a role in the continued evolution of software delivery and incident management capabilities, working closely with our product development teams to upskill and improve change impact awareness.

Who we are

Henry Schein One provides leading online dental practice management software to thousands of dental professionals. We are shaping the future of how millions of patients interact with their dental practice. We aim to solve tough, real-world problems by continuously innovating in the product space. We are growing our team to allow us to expand the use of Dentally across the globe. This is an opportunity to join one of the UK\xe2\x80\x99s best employers as recognised in the Sunday Times Best Places to Work 2023 initiative.

As an inclusive and forward-thinking company, we are committed to creating an environment that values diversity and promotes equal opportunities for all individuals. We strongly encourage applicants from underrepresented backgrounds to apply.

About You

You are highly self-motivated and can work independently or partner closely with other engineers on a project. You are passionate about observability, availability and issue management. You are capable of creating highly secure, scalable and reliable solutions and want to ensure we offer the best possible experience to our users. You have strong communication and interpersonal skills. You enjoy solving problems and like to challenge yourself by quickly identifying and mitigating an issue before moving on to the next one. You have experience in working closely with third party providers, engineering teams and business stakeholders to build highly scalable end-to-end applications.

What you\'ll be doing

• Fostering a vision for observability and issue management and driving this forward
• Building an effective, global SRE capability
• Work to improve issue management practices
• Proactively addressing application, platform and database performance and reliability issues
• Assisting with on-call rotations and processes
• Leading a blameless post-mortem culture, drive reviews, and fold this practice into continuous improvement.
• Engaging with architectural teams to understand and improve systems - understand software architectures, and push back when accidental complexity is introduced into systems
• Improving the reliability of Dentally as we scale to different regions across the globe
• Creating and maintaining innovative, automated solutions, tooling and alerting frameworks to improve the reliability of our production systems
• Automating our infrastructure, testing, failover solutions, failure mitigation, and much more
• Maintaining documentation and "runbooks" to assist with operational management
• Educating, training and promoting our culture of ownership to help our engineering teams better understand the production impact of their changes
• Working closely with internal partners and teams to ensure that we ship software that meets security, SLA, and performance requirements

Our Tech stack

• New Relic
• AWS CDK for C#
• ECS, Docker
• Linux
• Azure Devops
• Ansible
• Packer

Product Development Stack:

• Ruby, Ruby on Rails, Ember.js, javascript
• Postgres, Redis
• Puma, Sidekiq
• GitHub

Your skills and experience

• Senior-level engineer with 5 years of experience across both Development and Operations
• Experience with monitoring and observability solutions such as New Relic
• Experience with issue management
• A proven track record of improving application stability and performance
• Experience designing, building, and operating large-scale production systems
• A proven track record of working with cloud computing platforms such as Amazon Web Services, Heroku or Microsoft Azure
• Proven experience and appreciation of IaC (Infrastructure-as-Code) practices
• Experience in automating infrastructure, testing, and deployments using tools like Ansible, Chef, or Terraform
• Experience working with containers, such as with Docker or Kubernetes
• Experience working across DevSecOps pipelines and tooling
• Experience debugging complex problems
• Desirable: Experience of working with large production data sets
• Desirable: A good understanding of Ruby and Ruby on Rails

It\'s not expected that any single candidate would have expertise across all of these areas - we\'re looking for candidates that are particularly strong in a few areas, and have some interest and capabilities in others.

Your personal attributes

• Great communication and collaboration skills working with other engineers, product managers, and business stakeholders
• Independent, proactive, and able to deliver production-ready solutions with minimal guidance
• Empathetic and authentic
• Inquisitive and interested
• Driven
• Self-motivated and diligent
• Optimistic and courageous

Our shared values

Consistently live and demonstrate Henry Schein One core values:

• Mutuality
• No politics
• Each person as important as the next
• Recognise creativity and encourage it
• Open communication
• Strong Ethics

Benefits we offer

• Highly competitive salary and benefits package
• Fully remote working
• Flexible working hours
• Opportunity to work in a highly creative and dynamic work environment
• You are responsible for making decisions that will affect thousands of users. You won\'t be micromanaged or subject to decision by committee
• Ability to help us shape and evolve our culture
• Worldwide career progression opportunities

We are a leading provider of dental technology solutions, and we are committed to developing innovative products and services that help dental professionals deliver the best possible care to their patients.

If you are passionate about dental technology and want to be part of a team that is making a difference, then Henry Schein One is the place for you. We offer a variety of career opportunities, from software development to customer support. We are always looking for talented and motivated individuals to join our team.

Together, we can change the future of dental care.

Here are some of the ways we are changing the future of dental technology:

• We are developing cloud-based practice management software that makes it easier for dental professionals to manage their practices.
• We are developing artificial intelligence-powered tools that help dentists diagnose and treat dental conditions more accurately.
• We are developing teledentistry solutions that make it possible for dentists to provide care to patients in remote areas.
• We are developing virtual reality and augmented reality tools that help dentists train and educate their patients.

We are just getting started. We are committed to changing the future of dental care, and we need your help. Join us and be part of the team that is making a difference.

Henry Schein One