Job Description

Luware continues to grow! Founded in 2010, Luware is a leading SaaS provider specializing in innovative contact center and conversation recording solutions. Our Microsoft-certified solutions are designed to streamline customer interactions. We're committed to innovation and growth, fostering a culture that embraces agile methodologies and flexible work arrangements.



We are looking for a dynamic and experienced Site Reliability Engineer (SRE) to join our dynamic operations team as soon as possible.



This unique role is based at our huge, fresh redesigned Office in London- City.

Your responsibilities:

Reliability Engineering: Design and implement scalable, fault-tolerant systems that enhance the reliability, performance, and availability of services running in Microsoft Azure. Automation & Tooling: Develop tools, scripts, and automation to reduce manual effort, improve deployment velocity, and manage cloud infrastructure at scale using Infrastructure-as-Code (e.g., Bicep, ARM, Terraform) and CI/CD pipelines (e.g., Azure DevOps). Observability & Monitoring: Build and maintain telemetry, monitoring, alerting, and logging solutions using Azure Monitor, Log Analytics, and Grafana to ensure service health, performance, and uptime. Incident Response & Root Cause Analysis: Participate in on-call rotations, lead response efforts during high-impact incidents, and perform thorough post-mortems to drive learning and system improvements. Performance & Scalability: Analyse application and infrastructure telemetry to identify bottlenecks and scalability opportunities. Work with engineering teams to optimize reliability and efficiency across systems. Change & Release Engineering: Partner with software teams to implement safe deployment practices. Improve release reliability and reduce time-to-resolution through continuous delivery pipelines and release validation tooling. Capacity Planning: Use system metrics to model and forecast capacity needs, identifying risks and proactively scaling systems to meet future demand. Platform Resiliency Improvements: Collaborate with engineering and architecture teams to identify single points of failure, introduce redundancy, and implement self-healing patterns across the Azure environment. Security and Compliance Support: Collaborate with security and governance teams to integrate compliance and security practices into infrastructure automation and operations (e.g., support for ISO27001, SOC2). Cross-team Engineering Collaboration: Work with product, security, and platform teams to advocate for and embed SRE principles such as SLOs, error budgets, and blameless post-mortems.

Your skills:

Hands-on experience as a Site Reliability Engineer or DevOps Engineer supporting complex services in Microsoft Azure. Experience with CI/CD pipelines, preferably Azure DevOps. Strong automation skills with scripting (PowerShell, Python, or Go) and Infrastructure-as-Code tools (Terraform, Bicep, ARM). Experience building and maintaining observability platforms using Azure Monitor, Log Analytics, and Grafana. Strong understanding of distributed systems, failure modes, and operational concerns in cloud environments. Deep knowledge of Azure services, including Virtual Machines, Storage Accounts, Key Vaults, Networking, App Services, Load Balancers, and Firewalls. Experience participating in incident response, root cause analysis, and high-severity incident management. AZ-104 certification (Microsoft Azure Administrator).

Nice to have:

Certifications like AZ-400 (DevOps), AZ-500 (Security), or AZ-305 (Architect). Experience with SIP-based communication platforms (e.g., Microsoft Teams) Familiarity with implementing or supporting compliance frameworks such as ISO27001 or SOC2.

Our Offer:

Challenging, interesting work in a varied field with a high level of personal responsibility A dynamic, motivating working environment that leaves room for the realisation of your ideas and promotes your personal development Regular team events and the opportunity to work in one of the Luware offices for up to one month as part of our exchange programme

Join a collegial, international environment where a fresh, dynamic, and open culture awaits you. Let yourself be inspired by the unique Luware spirit!



Ready to unleash your full potential? If this speaks to you, don't hesitate upload your CV spontaneously for an initial review. We're just a click away!



We can't wait to get to know you!



We will only consider candidates who apply directly for this position. Applications or inquiries from recruitment agencies will not be processed. Thank you for your understanding.