Job Description

Why this job matters
As a Senior Software Engineering Manager, you will be responsible for leading the engineering strategy across self-serve web and app journeys, helping 1.1 million B2B customers manage their services seamlessly. You will define and drive a transformation roadmap that enhances our digital platforms, exploits technologies like React, Flutter on platforms like AWS & improve how we deliver identity management, user access management (UAM), whilst ensuring we have a solid application support service to maintain these capabilities in life.
Your leadership of a team (circa 100 engineers) will ensure our digital experiences are secure, intuitive, and constantly evolving to meet user expectations.
What you'll be doing

• Set the technical vision & engineering strategy for self-serve journeys in web & mobile platforms.
• Build diverse, high-performing engineering teams across the UK and India, cultivating a culture of innovation, technical excellence, and inclusion.
• Architect and drive the transition to cloud-native, event-driven, microservices-based architectures (AWS, Kubernetes, Kafka).
• Embed world-class observability, resilience, and reliability practices, leveraging platforms like ServiceNow, Dynatrace, and PagerDuty.
• Champion security-by-design, identity & access mgt (IAM/UAM) & Zero Trust Architectures.
• Lead backend modernisation with technologies like Node.js, Java, relational (Postgres, MySQL) and non-relational (MongoDB, DynamoDB) databases.
• Integrate customer experience mgt platforms like Sprinklr & drive real-time improvements to journeys.
• Own, Execute and deliver business outcomes for digital channels like Web, App, Chatbots.
• Establish robust application support models ensuring 24x7 operational excellence, rapid incident recovery, and proactive service quality.
• Lead Talent Councils for talent management, skills inventories & succession planning.
• Encourage a strong innovation engine, encouraging open-source contributions & participation in industry tech forums.

Experience you'll have

• Led digital engineering delivery for large-scale B2B or B2C customer self-serve journeys across web and mobile.
• Successfully driven cloud-native modernisation programmes on AWS, leveraging event-driven and microservices architectures.
• Designed and operated scalable authentication, Authorisation, Audit (AAA) systems with in-built security and compliance.
• Designed scalable, highly performant systems over non-performant telco systems like (OneSiebel).
• Embedded agile at scale, DevOps maturity, and SRE practices across complex engineering organisations.
• Delivered measurable improvements in customer experience, platform resilience, and operational performance.
• Operated effectively in fast-paced digital environments where resilience, customer centricity, and speed to market are critical.

The skills you'll need
Capability Building
Agile Development
Culture Building
Change Management
Microservices/Service Oriented Architecture
Business Analysis
Technology Strategy
Artificial Intelligence/Machine Learning
Cloud Computing
Technology Governance
Continuous Integration/Continuous Deployment Automation & Orchestration
Software Testing
Software Development Lifecycle
Business Process Improvement
Talent Management
Decision Making
Growth Mindset
Performance Management
Inclusive Leadership
Benefits

• An annual on-target bonus of 15% (personal and company multipliers)
• Private healthcare for you and your family
• Annual car allowance
• BT Pension scheme: minimum 5% employee contribution, BT contribution 10%
• Exclusive colleague discounts on our latest and greatest BT broadband packages
• 50% off EE mobile pay monthly or SIM-only plans, and a 50% discount for friends and family on EE SIM-only plans
• Discounted EE TV, including TNT Sport and the NOW Entertainment membership
• There's also great support for working parents, including pay whilst on maternity, adoptive, and paternity leave
• 25 days' annual leave (not including bank holidays), increasing with service
• Volunteering days, so you can give back to your local community
• Brand new electric vehicle salary sacrifice arrangement, known as 'My EV'

Our leadership standards
Looking in:
Leading inclusively and Safely
I inspire and build trust through self-awareness, honesty and integrity.
Owning outcomes
I take the right decisions that benefit the broader organisation.
Looking out:
Delivering for the customer
I execute brilliantly on clear priorities that add value to our customers and the wider business.
Commercially savvy
I demonstrate strong commercial focus, bringing an external perspective to decision-making.
Looking to the future:
Growth mindset
I experiment and identify opportunities for growth for both myself and the organisation.
Building for the future
I build diverse future-ready teams where all individuals can be at their best.
About us
BT Group was the world's first telco and our heritage in the sector is unrivalled. As home to several of the UK's most recognised and cherished brands - BT, EE, Openreach and Plusnet, we have always played a critical role in creating the future, and we have reached an inflection point in the transformation of our business.
Over the next two years, we will complete the UK's largest and most successful digital infrastructure project - connecting more than 25 million premises to full fibre broadband. Together with our heavy investment in 5G, we play a central role in revolutionising how people connect with each other.
While we are through the most capital-intensive phase of our fibre investment, meaning we can reward our shareholders for their commitment and patience, we are absolutely focused on how we organise ourselves in the best way to serve our customers in the years to come. This includes radical simplification of systems, structures, and processes on a huge scale. Together with our application of AI and technology, we are on a path to creating the UK's best telco, reimagining the customer experience and relationship with one of this country's biggest infrastructure companies.
Change on the scale we will all experience in the coming years is unprecedented. BT Group is committed to being the driving force behind improving connectivity for millions and there has never been a more exciting time to join a company and leadership team with the skills, experience, creativity, and passion to take this company into a new era.
A FEW POINTS TO NOTE:
Although these roles are listed as full-time, if you're a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.
We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.
DON'T MEET EVERY SINGLE REQUIREMENT?
Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the , please apply anyway - you may just be the right candidate for this or other roles in our wider team.