Job Description

Ready to take the next step in your Retail / non-profit career? Take your experience with customers to the next level, working with an amazing team to wow every customer you meet. Within this role, you'll have responsibility for the day to day running of two of our midlands stores, Hinckley and Nuneaton working closely with the Store Managers to focus on excellent customer services and driving sales.

A key part of the retail team, you'll support the business to enable the best service delivery to our customers. Your standards of customer service are already legendary and you'll have an infectious enthusiasm for our business.

You'll have some other responsibilities too, working from both stores and ensuring maximum sales, store cover, responsibility for sickness and holiday cover for the midland area and being the link between midlands and south stores and the Managing Directors. Must be able to drive to travel to stores.

We invest heavily in training to give our colleagues skills to develop their careers, so whatever career path you want to follow and whatever pace you want to progress, we have the support here to help you make your ambitions a reality, whether it's in Retail or elsewhere in the Group. We are proud to make our promotions internally.

We know that everyone has different priorities at different stages of their lives, so we offer a wide range of rewards and benefits. You can expect to enjoy:

OnDemand GP with a consultation on the same day Semi-Flexible working days Company-wide events Uniform Pension contributions Cycle2Work scheme
We're in an exciting chapter - rapidly growing our business with a focus on supporting the Autistic Community.

Reporting to the Senior Leadership Team, the Senior Shop Manager will run the day to day business of Community Interest Shop with their main focus to maximise the sales.

Senior Shop Manager's responsibilities and duties are outlined in the key areas below:

Assist customers in finding the appropriate item they are looking for. Deliver and maximise sales. Deliver customer service to a high standard. Ensure that displays are presented and arranged in a logical fashion. Receive items being handed in by the public and sort them into relevant categories. Be responsible for the shop and the team to maximise shop performance and commercial success. To maximise donations through the shop. Lead, coach and develop the team to ensure they are aware of the ways to maximise sales. Manage ongoing relationships with repeat and new customers. Have a flexible approach to working shift patterns. Cash handling including operation of till and reconciliation of takings at the end of each day. Security of high value stock. To complete the daily check list as provided by the Managing Directors. Understand basic shop security and management of keys. A shop can receive over 100's of bags per week - All the stock will need sorting, pricing, steaming before going onto the shop floor. You will need to grow a team and support them with training, coaching, and development of volunteers. To ensure that all health and safety procedures are adhered too. To be responsible for the health and safety of volunteers Managing sickness/holiday cover across the Midlands area and South. You will be required to undertake any other tasks that are deemed appropriate to your job role as asked by the Senior Leadership Team.
Job Types: Full-time, Permanent

Pay: 22,223.00 per year

Benefits:

Casual dress Company events Company pension Cycle to work scheme Employee discount Health & wellbeing programme Referral programme Sick pay Store discount
Application question(s):

Do you drive and have access to vehicle? Have you worked in the Charity or Non-Profit industry before? If so, where?
Work Location: In person