Job Description

The Fold is an award-winning womenswear brand with a mission to empower women to realise their ambitions. The brand creates beautiful, high quality collections for women to feel their confident best. The Fold has a wide reaching international audience and has dressed some of the world's most influential female leaders and innovators.


Join The Fold Team





We are an ambitious, supportive, passionate team who love what we do. We are Founder-led, and we lead by example -never compromising on our quality.


We are committed to encouraging equality, diversity and inclusion across our business and within our teams. Creating equal opportunities for employees and applicants.

Senior Store Stylist

About the role:

Providing exceptional customer service and styling advice whilst demonstrating strong selling techniques to achieve sales KPIs and build a client base. Supporting the Manager and team with driving sales KPI's and general store tasks.

Your responsibilities:

Customer Service and Sales KPIs

Be highly confident with one on one and personal styling appointments and tailoring styling approach to customers Build outfits / style the collection with clients Oversee full alteration process from start to finish Be The Fold brand ambassador and role model for the rest of the team with selling technique / upselling Work alongside with the rest of the team to achieve and improve sales targets and provide training/coaching as and when required. Guide the team, observe and provide coaching and feedback to deliver the Fold's gold standard across; VM, stock presentation, aesthetic and brand representation. Ensure the team are going above and beyond to meet the needs of our customers and consistently deliver the best customer experience.

Client base

Build a personal client base and oversee your own clientele book by managing customer relationships and report improvements on a monthly basis Capture client's preferences to tailored follow ups and information via CRM system Be proactive in building recognition of The Fold Support with brand events
Support Store stylists with building and maintaining their client base

General store tasks & team support

Oversee day-to-day processes and ensuring all the daily tasks are delivered to high standards, such as alterations, POS, customer contact, customer care team interaction and delivery. Organise the daily run maintaining a positive and tidy environment in both the front and back of house. Complete the opening/closing checklist at the beginning and end of each day. Support with general stock management, including deliveries, replen and monthly stock takes e.g. 10 cycle counts a week and report results. Organise and delegate workload to the team. Have a 360 view on what tasks needs to be actioned on the shop floor and stockroom. Have up to date brand and product knowledge to style the collection with customers Support the VM specialist with VM moves to ensure they are aligned with new monthly drops

Your skillset:

Have previous experience of sales in store, boutique, styling or a similar environment Be familiar with high-end sales processes, behaviours, customers and brands Be passionate about styling and building customer relationships Be a committed energetic, motivated contributor to The Fold, going above and beyond the role with a proactive attitude to work as part of The Fold team Have a strong understanding of KPIs within a retail environment Contribute with a proactive attitude to daily tasks Understand the importance of styling as well as the behind the scenes/administrative aspects of the role

Benefits and perks of working with The Fold:

Closes Sundays and bank holidays 25 days holidays (including bank holidays) Buy additional holidays Employee Assistance Programme Pension salary sacrifice scheme Access to free Financial Advisors Grocery scheme to help you save money Uniform allowance A friends and family discount policy with 50% off full retail price Enhanced maternity pay Summer Friday hours Eye care Fully stocked snack cupboards, fruits and coffee & tea Regular Social Events - including summer and Christmas parties Volunteering

Our Culture:

We are an ambitious, supportive, passionate team who love what we do. We are Founder-led, and we lead by example - never compromising on our quality. We strive to uphold a values based working culture with five key principle across the business:

Be Humbitious:

Be ambitious for yourself and The Fold in a humble way - don't be a diva.

Wrap it up with a bow on it:

Be a completer finisher, be able to trust others to take on a job completely and fully, and earn that same trust yourself.

Be Empowered:

Take on responsibility, share your views confidently but kindly, feel ownership, take pride in results,

Fold Gold Standard:

Quality and professionalism, don't just 'let it go', pride ourselves on attention to detail and excellence in everything we do, deliver results.

Embrace, pace, progress and adventure:

Know that to fully embrace our ambition and our challenges, this will mean stepping out of your comfort zone - get comfortable being uncomfortable.

Diversity and Inclusion:

We promote a diverse and inclusive workplace which harnesses the benefits of the diversity of our team and strives to represent the communities in which we live and work. Our vision is to establish an environment that attracts individuals from a wide range of backgrounds and talents, empowering them to contribute their best and authentic selves. We welcome and encourage applications from those who share our commitment to fostering this inclusive and authentic work culture.




To apply for this role, please send your CV to

careers@thefoldlondon.com

. Due to the number of applications we receive, we can only reply to those that are successful to the next stage.