Job Description

Job reference REQ001589 Application closing date 18/09/2023 Location London - Moorgate Salary \xc2\xa329,854 Package 30 days annual leave, Private Medical Scheme and Life Assurance, Contributory Pension Scheme, Training and Qualifications (including Course Sponsorship/Fee Discount) Contractual hours Blank Basis Blank Job category/type Non Academic Attachments

Senior Student Information Officer Job description

The University of Law (ULaw) is one of the UK\'s longest-established specialist providers of legal education. With an alumni network in excess of 71,000, we\xe2\x80\x99ve trained more practising lawyers in the UK than anyone else.

As our student numbers increase and we continue to diversify our programmes and portfolio, we are looking for high-calibre individual to join our Student Information team as a Senior Student Information Officer.

The successful candidate will be responsible for providing accurate and up-to-date information to students and staff members. Acting as first point of contact, providing general information on a range of non-academic queries and supporting students to ensure they have a positive experience whilst at the University of Law.

As our Senior Student Information Officer, you will:

• Contribute to the planning and delivery of induction and enrolment activities.
• Plan and coordinate an engaging programme of events and work in collaboration with the Students\xe2\x80\x99 Union to support student led clubs and societies
• Deal with complex queries from students and staff
• Provide information and support on a range of enquiries including those relating to new students transitioning to the campus and/or a new course, assessments, timetabling
• Deputise for the Campus Student Information Hub Manager
• Understand other services available to students and how they are accessed in order to effectively signpost and enable the best possible experience for each individual student.
• Assist students in accessing specialist advice and support from other ULaw services including Wellbeing, Disability and Inclusion, Employability and Study Skills.

We are looking for people who are/have:

• Exceptional customer service skills with the confidence to work with students and staff members on a one-to-one and face to face basis
• The ability to remain calm when dealing with difficult situations and conflicting priorities
• Comfortable handling queries through different channels, such as email, phone and face to face
• A polite, positive and helpful attitude

If you are a highly motivated individual with a passion for providing accurate and up-to-date information to students and staff members, we encourage you to apply for this exciting opportunity.

Based at our Moorgate campus , working 35 hours per week 08.30 -16.30 or 10:00 \xe2\x80\x93 18:00 Monday to Friday. Occasional Saturdays will be required.

For an informal discussion about the role please contact

On top of a competitive salary, we provide a generous annual leave entitlement of 30 days, and there\xe2\x80\x99s a rewards package that includes:

• Private Medical Scheme and Life Assurance
• Contributory Pension Scheme
• Training and Qualifications (including Course Sponsorship/Fee Discount)
• Season Ticket Loans and Student Discounts

Diversity, Inclusion and Flexible Working:

We are committed to ensuring our workforce is reflective of our diverse student population, striving to increase the representation of age, disability, gender identity and expression, religion, race, sex, sexual orientation, and socio-economic background of our employees.

The University of Law