Job Description

RoukenBio - CRO redefined.

We take our tagline seriously, disrupting the traditional CRO model with our personalised and collaborative approach. We provide our global customer base with in vitro research services across the therapeutic areas of inflammation, auto-immunity, immuno-oncology and oncology. Backed by brilliant minds, our high-quality data accelerates customers' drug discovery journeys to the clinic. From our beginnings in 2015, to our current vision of being the most trusted research partner to biotherapeutic innovators, we prioritise sustainable growth. Our culture and values are the core of all we do - that's what makes us proud and stand out.

Interested? Apply now to become part of the team at an innovative CRO.

Summary

The Role

As Senior Study Manager you will be a specialist in the management of projects within a specific scientific subject area. You will lead projects within your specialist area and through your broad technical understanding of a wider range of methodologies and the drug development process, supervise studies within other scientific areas as required. You may be required to oversee a team who manage a broad range of customer studies. You will be responsible for the delivery of revenue within your directly, and indirectly managed studies. You will have regular and frequent direct contact with customers and will represent the Company during client communication and other external events

WHAT WE EXPECT YOU TO DO

Key responsibilities:

Manage

Ensure customer studies are assigned to appropriately trained Study Managers, providing technical support in areas identified in conjunction with the Study Manager.

Train and mentor Study Manager and Study Scientist teams in all aspects of scientific process and project management, with the aim of developing the Study Managers and Study Scientists.

Ensure direct reports have goals and objectives related to their job role and company objectives.

Conduct performance and training reviews in accordance with company policies.

Provide support for data analysis and interpretation of complex datasets from a variety of platforms.

Lead discussion with operational teams on study timelines and capacity.

Enable and drive process improvements, including the continuous improvement of study management processes.

Be responsible for the delivery of revenue targets and milestones for direct and indirectly managed studies.

Study Management

Directly manage complex customer projects when required.

Effectively manage customers in terms of scientific updates and study timelines.

Project Scoping & Sales Support

Support the Sales Lead and use your role as a subject matter expert to guide customers in study design.

Align their needs with your understanding of the Company's capabilities and provide realistic expectations to the Sales team and Clients.

Design deliverable studies for customers based on a full understanding of the customer requirements. Take the role of Technical Lead on new project calls with customers.

Support the sales process through contract/proposal/change order drafting and technical review.

Understand and deliver transparent costings for new projects.

Prepare knowledge transfer documents to enable flow of information to the Study Manager.

Prepare and review scientific content (including data) to support customer enquiries and the marketing strategy including, generation of company presentations, whitepapers, blogs and website content.

Represent the company at external meetings and events when required.

Key Competencies:

Budget Management

Strong Project Management Skills

Knowledge of biologic development fundamental concepts with in-depth knowledge of biophysical area(s) of expertise

WHAT WE EXPECT YOU TO DO

Key responsibilities:

Manage

Ensure customer studies are assigned to appropriately trained Study Managers, providing technical support in areas identified in conjunction with the Study Manager.

Train and mentor Study Manager and Study Scientist teams in all aspects of scientific process and project management, with the aim of developing the Study Managers and Study Scientists.

Ensure direct reports have goals and objectives related to their job role and company objectives.

Conduct performance and training reviews in accordance with company policies.

Provide support for data analysis and interpretation of complex datasets from a variety of platforms.

Lead discussion with operational teams on study timelines and capacity.

Enable and drive process improvements, including the continuous improvement of study management processes.

Be responsible for the delivery of revenue targets and milestones for direct and indirectly managed studies.

Study Management

Directly manage complex customer projects when required.

Effectively manage customers in terms of scientific updates and study timelines.

Project Scoping & Sales Support

Support the Sales Lead and use your role as a subject matter expert to guide customers in study design.

Align their needs with your understanding of the Company's capabilities and provide realistic expectations to the Sales team and Clients.

Design deliverable studies for customers based on a full understanding of the customer requirements. Take the role of Technical Lead on new project calls with customers.

Support the sales process through contract/proposal/change order drafting and technical review.

Understand and deliver transparent costings for new projects.

Prepare knowledge transfer documents to enable flow of information to the Study Manager.

Prepare and review scientific content (including data) to support customer enquiries and the marketing strategy including, generation of company presentations, whitepapers, blogs and website content.

Represent the company at external meetings and events when required.

Key Competencies:

Budget Management

Strong Project Management Skills

Knowledge of biologic development fundamental concepts with in-depth knowledge of biophysical area(s) of expertise

WHAT WE ARE LOOKING FOR FROM YOU

We would like you to have the following:

A relevant degree in a related area, ideally PhD level.

Confidence in the performance and management of relevant lab techniques for real time protein-protein interaction analysis techniques (e.g. SPR, BLI, scIC using HeliXcyto)

Previous experience with customer engagement interactions.

People/line management experience.

Project management experience especially overseeing multiple and complex projects in academic research or CRO environments.

Assay development and troubleshooting expertise.

Confidence in literature searching/reading to expand your understanding beyond current knowledge and employ this in project development.

To support a culture within RoukenBio which is aligned to our company values and behaviours, we would like you to be:

Self-motivated, highly organised, multi-tasker who can work independently whilst overseeing team productivity.

Approachable to encourage employees and internal stakeholders to ask questions.

Goal-oriented, able to deliver success for both self and the wider team within required timescales.

A creative thinker who is adaptable to change in order to achieve the company's strategy even with shifting priorities.

Able to see the big picture and translate this into meaningful decisions/actions.

An excellent communicator who is able to foster relationships externally and internally at all levels within the business.

A champion of self-learning and sharing best practice with colleagues in support of employee development.

Solutions driven to proactively identify and solve problems and drive continuous improvement.

Focused, with an exceptional attention for detail.

Customer focused with our customers at the heart of everything that you do.

WHAT YOU'LL GET FROM US

You will get the chance to learn, grow, develop, and enhance your career within a biotechnology company at the forefront of drug development strategies. In addition, the company offers the following benefits package:

Competitive salary, from 46,000.

Pension.

32 days holiday per annum (inclusive of public holidays) which increases to a maximum of 37.

Death in Service Benefit which includes access to a 24/7 virtual GP.

Flexible working.

Yearly Audible subscription.

Refer a Friend Scheme.

On-site car parking.

Free Healthy Snacks.

Merit Award Recognition Scheme.

The opportunity to join several committees or focus groups (Employee Engagement, Wellness, Recognition, Health & Safety or Social Committee).

Job Type: Full-time

Pay: From 46,000.00 per year

Benefits:

Casual dress Company pension Flexitime On-site parking Referral programme
Application question(s):

A degree in a biomedical field Project management experience especially overseeing multiple and complex projects in academic research or CRO environments.
Education:

Bachelor's (preferred)
Work Location: In person