Job Description

This is a new role within Hywel Dda's growing patient facing single point of contact service; The Communication Hub.



The team is seeking an expert in health service administration and team leadership, to provide operational coordination of the service and it's processes on a daily basis. It will require somebody who is knowledgeable of health board systems and an excellent communicator, who is self motivated and committed to quality improvement, whilst demonstrating sound personal and organisational values .



The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.



The successful applicant will be responsible for supporting the on-boarding of new services that the Communication Hub will be supporting and contributing to the shaping of new pathways/processes. This will involve working with the service to identify and capture their demand baseline, developing processes and response scripts, training staff in use of new processes and software, developing a relationship of trust and open communication channels.

Other tasks will include:

Completing adhoc audits to monitor compliance and generate improvement activity.



Handling confidential, contentious and sensitive information of a personal nature and observing and complying with specific and implied

confidentiality rules and policies.



Allocating daily responsibilities via the management of the service rota, to ensure all functions are supported to meet demand.



Hywel Dda University Health Board plans and provides NHS healthcare services for people living in Carmarthenshire, Ceredigion, Pembrokeshire, and bordering counties.



We have over 13,000 staff and together we provide primary, community, in-hospital, mental health and learning disabilities services.



We work in partnership with the three local authorities, as well as public, private and third sector colleagues, including our valued team of volunteers.

Our services are provided in:

Four main hospitals:

Bronglais Hospital in Aberystwyth; Glangwili Hospital in Carmarthen; Prince Philip Hospital in Llanelli; and Withybush Hospital in Haverfordwest

Five community hospitals:

Amman Valley and Llandovery hospitals in Carmarthenshire; Tregaron Hospital in Ceredigion; and Tenby and South Pembrokeshire hospitals in Pembrokeshire

Two integrated care centres:

Aberaeron and Cardigan in Ceredigion, and several other community settings

47 general practices (six of which are health board managed practices); dental practices (including four orthodontic); 97 community pharmacies; 43 general ophthalmic practices; and 8 ophthalmic domiciliary providers

Numerous mental health and learning disabilities services



You will be able to find a full job description and person specification attached within the supporting documents.



The Health Board is committed to supporting its staff to fully embrace the need for bilingualism thereby enhancing patient and service user experiences. In our commitment to increase the number of staff who are able to communicate in Welsh with patients and professionals, we welcome applications from Welsh speakers.



The ability to communicate in Welsh is desirable for this post. If you do not meet the Welsh Language requirements specified, the Health Board offers a variety of learning options and staff support to help you meet these minimal desirable requirements during the course of your employment with us.



Interviews will be held on 4.11.25