Job Description

Responsibilities and Duties

Supervisions: Complete frequent supervision meetings with support workers at least three times per year and evenly spaced. These meetings are integral to assessing the progress of support workers, providing feedback, and setting goals for their professional development. They serve as a focal point to discuss any challenges faced and to ensure that the support workers are meeting the expected standards of care.
Appraisals: Conduct yearly appraisals with all support workers in their area. Yearly appraisals are comprehensive reviews of a support worker's performance over the past year. They involve evaluating their achievements, identifying areas for improvement, and setting objectives for the upcoming year. This process is essential for acknowledging their hard work, encouraging continuous improvement, and aligning their goals with the organizationalobjectives.
Probationary Reviews: Complete all probationary reviews. Probationary reviews are evaluations conducted at the end of a new support worker's probation period. These reviews determine whether the support worker has met the required standards and is suitable for permanent employment. They provide an opportunity to address any issues early on and ensure that the new employees are well-integrated into the team.
Medication Competencies: Complete all medication competencies. Ensuring that all support workers are competent in medication administration is crucial for the safety and well-being of the service users. This involves regular assessments to confirm that support workers are knowledgeable
about medication protocols, can administer medications safely, and understand the importance of accurate record-keeping.
Duty Day: Manage the duty desk on rotation with your co-workers. The duty desk responsibilities include being the primary point of contact for staff, families, external professionals and service users, handling urgent issues, and ensuring smooth daily operations. This role requires excellent communication and problem-solving skills, as it involves coordinating with various team members and addressing any immediate concerns that arise.
On-Call Procedure: Support the companys on-call procedure on a rotational basis as agreed with your line manager. This involves being available to address urgent issues or emergencies outside of regular working hours, ensuring that service users' needs are met promptly and efficiently.
Internal Handovers and Movement: Manage the internal weekly handovers and the movement of employees. Ensure that all relevant information is communicated effectively during handovers and that employees are smoothly transitioned between assignments or locations. This helps maintain continuity of care and operational efficiency within the supported living homes.

Qualifications

All senior support workers must have or be working towards an NVQ Level 3.
Experience in managing supported living services is essential for this role, as understanding the structure of these services is crucial for successfully executing responsibilities.
Working Conditions


You will be required to fulfil a 40-hour workweek contract. On designated duty days, your primary location will be the head office, Victory House. On all other days, you will be required to hold meetings at various staff workplaces. Flexibility in working hours is essential to effectively meet the role's demands and provide adequate supervision to all support workers within your designated area.