Job Description

Karoo Group is recruiting a

Senior Support Worker / Crisis Support Worker

to join our

children's residential care team

in our

solo provision home in Cambridgeshire

.

This rewarding role offers the opportunity to make a lasting difference in the life of a young person with

complex emotional, behavioural, or mental health needs

. You will deliver

high-quality, trauma-informed care

, provide

crisis intervention support

, and ensure the young person feels safe, valued, and empowered to thrive.

As a

Senior Residential Support Worker

, you'll act as a mentor and role model, leading by example and upholding the highest standards of

safeguarding

,

child protection

, and

positive behaviour support

.

Key ResponsibilitiesLeadership & Mentorship

Lead and support a small team of

Residential Support Workers

to deliver consistent, child-centred care. Provide guidance, supervision, and performance feedback to ensure best practice. Model resilience, empathy, and professionalism in all interactions.

Crisis & Therapeutic Support

Deliver

trauma-informed crisis interventions

and emotional regulation support. Use evidence-based techniques (e.g. grounding, de-escalation, and PACE model principles) to promote stability and recovery. Support young people with

complex trauma

,

attachment difficulties

, or

challenging behaviour

.

Daily Living & Routines

Encourage participation in daily routines, education, and community activities. Support independence, confidence, and wellbeing through structure and consistency. Accompany the young person to appointments, educational placements, and leisure activities.

Safeguarding & Advocacy

Ensure the protection, safety, and welfare of young people at all times. Actively advocate for each young person's rights, voice, and best interests. Maintain accurate records and comply with

Ofsted

and

Regulation 44

standards.

Positive Behaviour Support & PACE Approach

Embed

Playfulness, Acceptance, Curiosity, and Empathy (PACE)

in every interaction. Promote

Positive Behaviour Support (PBS)

to encourage emotional growth and self-regulation.

Collaborative Working

Work closely with

social workers

,

education providers

,

CAMHS

, and other professionals to deliver integrated care. Support the

Registered Manager

with quality assurance, audits, and compliance processes.

Professional Development

Participate in reflective supervision, continuous professional development, and training opportunities. Take part in on-call duties and demonstrate flexibility across shift patterns (including sleep-ins, evenings, and weekends).

About You

We're looking for a caring, resilient, and motivated individual who is passionate about

supporting children and young people in residential care

.

Essential:

QCF Level 3/4 in Residential Childcare (or equivalent), or willingness to work towards Level 5. Minimum 2 years' experience in a

Children's Residential Home

or similar care environment. Proven leadership and mentoring ability. Experience supporting young people with

challenging behaviours

and

emotional or mental health needs

. Full UK driving licence and access to a vehicle. Flexibility to work on a rota basis (including sleep-ins and on-call).
This post is subject to an enhanced Disclosure and Barring Service (DBS) check due to the nature of the role, which involves working with vulnerable young people. Safeguarding and promoting the welfare of young people is a priority, and all applicants will be expected to share this commitment.

Desirable:

Experience in

crisis intervention

,

mental health

,

secure care

,

youth work

, or

social care

. Background in supporting young people with

trauma

,

attachment disorders

, or

complex emotional needs

.

Why Join Karoo Group?

At

Karoo Group

, we believe every young person deserves a safe, nurturing, and therapeutic home environment. You'll join a compassionate, trauma-informed team dedicated to transforming lives through care, consistency, and connection.

Employee Benefits:

Casual dress policy Company pension scheme On-site parking Staff referral bonus programme Ongoing training, supervision, and professional development

Job Type:

Full-time

Location:

Cambridgeshire, UK

Children's Residential Care Jobs | Crisis Support Worker | Senior Support Worker | Childcare Careers | Trauma-Informed Care | Mental Health Support Jobs | Residential Care Practitioner | Cambridgeshire Care Jobs | Social Care Jobs UK | Ofsted Registered Children's Home

Job Type: Full-time

Pay: 37,440.00 per year

Benefits:

Casual dress Company pension On-site parking Referral programme
Work Location: In person