Job Description

The ICT Department are seeking to fill a vacancy for a friendly, enthusiastic and knowledgeable Senior System Administrator with excellent customer service and project management skills.



This role will be responsible for the development of new functionality within existing systems, implementation of new systems and support/maintenance/configuration and fault finding of the Trusts patient information systems. They will need to liaise with 3rd Party Suppliers to resolve some incidents, develop resolution and process documentation. They will regularly floor walk at Trust sites to assist colleagues with their understanding of systems and coordinate planned system downtime and lead on all other team projects as required.

The post holder must have:

Excellent verbal and written communication skills



A high level of computer literacy on software packages such as Excel, Word and SQL



Knowledge of specific systems such as RiO, eReferrals, Care Identity Management, Registration Authority (RA)



Meticulous attention to detail



At least 4 years NHS experience



The flexibility to work at short notice from various Trust sites when required as well as remotely

Tasks will include:

Understanding and interpreting complex issues through to resolution



To advise on the development of new information systems



Lead the information systems Change Advisory Board



Produce and maintain team documentation such as user and process guides



To maintain the data quality of the Trusts clinical systems



To lead on relevant projects, planned system downtime and system upgrades.



Oxleas offers a wide range of NHS healthcare services to people in community and secure environment settings. Our services include community health care such as district nursing and speech and language therapy, care for people with learning disabilities and mental health care such as psychiatry, nursing and therapies. Our multidisciplinary teams look after people of all ages and we work in close partnership with other parts of the NHS, local councils and the voluntary sector and through our new provider collaboratives. Our 4,300 members of staff work in many different settings including hospitals, clinics, prisons, secure hospitals, children's centres, schools and people's homes.



We have over 125 sites in a variety of locations in the South of England. In London we operate within the Boroughs of Bexley, Bromley Greenwich and into Kent. We manage hospital sites including Queen Mary's Hospital, Sidcup and Memorial Hospital, Woolwich, as well as the Bracton Centre, our medium secure unit for people with mental health needs. We are the largest NHS provider of prison health services providing healthcare to prisons within Devon, Dorset, Bristol, Wiltshire and Gloucestershire, Kent and South London. We are proud of the care we provide and our people.



Our purpose is to improve lives by providing the best possible care to our patients and their families. This is strengthened by our new values:



We're Kind



We're Fair



We Listen



We Care



To be the lead for any projects that have an effect on the Trusts clinical systems.



To project coordinate system upgrades and planned system downtime with 3rd party suppliers. Managing a team of testers in the department as well as other staff in other relevant departments.



Act as 2nd line support for the system admin team, dealing with and resolving the more complex issues that arise with the clinical systems



Triaging calls that come to the Change Advisory Board and either dealing with them or re-assigning as appropriate