Job Description

Systems & Applications Engineers & Analysts (Technology)

Benefits

? Opportunity to gain further knowledge to develop into a Field Technical Engineer / Software Installer & Trainer

? Continuous training on new Software packages

? Friendly and welcoming office environment

?30 days annual leave (incl. B/hols) - increases over years of service

? Casual wear days

? Regular Team Social Events

? Pension Contribution

? Paid DBS Check

? Free Parking

Do you have a passion for Technology?

Then look no further.. We have a fantastic opportunity for someone to join our growing technical team at a senior level. You will join our company at an exciting time and be a part of providing outstanding support to our clients across the UK. When joining our team you will see brilliant work ethic, a fun and exciting office environment, combined with the professionalism needed to be successful.

Why us...

ActIn Time is a well-established company that has continued to grow for over 40 years.

The demand for Workforce Management systems has considerably increased in recent years and with our cutting-edge technology and innovative ideas, we have excelled in providing market leading solutions to our ever-growing list of customers. This rapid growth has given us an opportunity to relocate to a newly built office situated within Hertford Town.

Role Summary:

We are looking for a proactive and adaptable IT Systems & Web Support Specialist to provide comprehensive support across internal IT operations, cloud infrastructure (AWS), bespoke software integration, and website maintenance. The ideal candidate will have a broad technical skill set, strong communication abilities, and a problem-solving mindset. You will serve as a vital link between internal users, developers, and customers, ensuring that both day-to-day IT needs and long-term system improvements are effectively managed.

Key Responsibilities:

Internal IT Support & Operations

Troubleshoot hardware and software issues on desktops, laptops, and peripheral devices to ensure minimal disruption to end users. Create and manage user accounts and credentials across platforms including Windows, TeamViewer, and other company-specific systems. Investigate and resolve permission-related issues, ensuring appropriate access control and user privileges are maintained. Act as the central point of contact for all internal IT queries, escalating to third-party providers when necessary. Monitor, manage, and verify internal backup systems to ensure data integrity and recoverability.

Cloud Infrastructure & AWS Management

Provision, configure, and maintain Amazon EC2 instances based on business requirements. Oversee cloud-based backup solutions to ensure secure and reliable data storage and recovery. Monitor and troubleshoot issues with AWS RDS instances, particularly in connection with siloed data systems. Configure DNS records and routing to support both cloud-hosted and on-premises infrastructure.

Bespoke Software Coordination

Engage with customers to understand and document their specific requirements for custom software solutions. Translate client needs into clear, structured specifications for internal or external development teams. Perform functional testing and quality assurance on delivered bespoke software to ensure alignment with initial requirements. Seamlessly implement and integrate new scripts or modules into existing client systems, verifying compatibility and stability.

Website Management & Maintenance

Maintain and update content across multiple client and company websites, ensuring accuracy and relevance. Regularly verify that automated and manual backups are functioning correctly and stored securely. Administer WordPress websites, ensuring that core files, themes, and plugins are kept up to date and secure. Collaborate with internal marketing/sales teams to implement web changes or improvements.

Key Skills & Experience:

Proven experience in a multi-faceted IT support role. Familiarity with Windows user account management and IT service tools. Hands-on experience with AWS services, particularly EC2, RDS, and Route 53. Strong understanding of DNS configuration and cloud networking basics. Excellent communication skills with the ability to simplify technical language for non-technical users. Experience working with WordPress and general website management. Ability to manage priorities and work independently in a fast-paced environment.

Optional:

Basic scripting knowledge (e.g., PHP, JS, HTML, CSS, C#). Familiarity with version control systems (e.g., Git). Understanding of software development life cycles and QA processes.
Job Type: Full-time

Pay: 35,000.00-45,000.00 per year

Additional pay:

Yearly bonus
Benefits:

Company events On-site parking
Schedule:

Monday to Friday
Ability to commute/relocate:

Hertford: reliably commute or plan to relocate before starting work (preferred)
Application question(s):

Are you locally based near Hertford?
Experience:

Basic scripting languages: 3 years (preferred) Technical Help desk: 3 years (preferred)
Licence/Certification:

Driving Licence (preferred)
Work Location: In person

Reference ID: 150324tech