Job Description

We are seeking a motivated Senior Team Administrator to provide high-quality administrative support to our multidisciplinary team, ensuring the smooth running of our service and excellent patient care. This is a full-time position, working Monday to Friday, 09:00-17:00 at the Chaucer Resource Centre .

Please note:

v This post may close earlier than the advertised date if a high volume of applications is received.



v Your supporting statement must clearly demonstrate how you meet the shortlisting criteria outlined in the person specification. Applications that do not address these criteria may not be shortlisted.



Act as the first point of contact for enquiries from service users, carers, GPs, and professionals.

Provide comprehensive administrative support, including managing correspondence, referrals, and meeting arrangements.

Support reception duties as required.

Assist with health and safety checks and follow-up actions.

Manage stock ordering and procurement up to 500.

Maintain accurate records and ensure compliance with Trust guidelines.

Participate in team meetings and contribute to service improvement.

Provide flexible cover and support for colleagues as needed.



Community Mental Health Teams (CMHTs) provide care for people with serious mental health difficulties, including psychotic illnesses, mood and personality disorders.

Southwark has two CMHTs based at Chaucer:

Borough, Bermondsey and Rotherhithe

Walworth



We deliver a wide range of medical, psychological and social interventions, working closely with acute, crisis and primary care services to ensure timely, appropriate support.



The successful applicant will be an excellent communicator with strong listening skills, able to work collaboratively within a multidisciplinary team while using initiative and problem-solving abilities. Flexibility, partnership working and proficiency in Microsoft Office 365 are essential.



This role suits a confident, organised individual who thrives under pressure in a challenging environment, with attention to detail and a commitment to high standards.



You will join a supportive team focused on person-centred care, with regular supervision and development opportunities. Our team promotes integrated care and continuous improvement, offering an ideal setting for professional growth. Previous NHS experience, ideally in mental health, is essential.



Administrative Support



Provide comprehensive administrative assistance to the multidisciplinary team, acting as the first point of contact for queries. Duties include drafting and typing correspondence, photocopying, emailing, sorting and distributing post, and arranging meetings. Support referral meetings by preparing agendas and taking minutes when required.



Communication Management



Receive and relay telephone and email messages promptly and accurately. Use initiative and sound judgment to determine urgency and ensure messages reach the appropriate team member without delay.



Central Services Liaison



Serve as the primary contact for central services based at CMHT Walworth, delivering responsive and courteous administrative support via telephone and email.



Service Planning and Improvement



Participate in business and team meetings related to service planning. Assist in implementing and continuously reviewing systems to promote best practice and operational efficiency.



Records Management



Maintain case notes in accordance with Trust guidelines, ensuring accuracy, confidentiality, and compliance with established standards.



Office and Stock Maintenance



Ensure the department remains clean and organized. Monitor and maintain adequate levels of stationery and clinical supplies.



Team Collaboration and Induction



Work collaboratively within both the administrative and multidisciplinary teams. Provide cover for colleagues when necessary and assist with the induction of new staff members.



Health and Safety Oversight



Monitor the condition of the building and report any health and safety concerns to the Business Manager. Arrange remedial actions as required and maintain accurate records of work requisitions.



Reception Cover



Provide reception cover during staff leave and scheduled breaks, including weekly back-office support and AM/PM break coverage.



Additional Duties



Undertake any other responsibilities as directed by the Business Manager to support the smooth running of the service.