Job Description

End Date

Wednesday 19 November 2025

Salary Range

65,385 - 72,650

We support flexible working - click here for more information on flexible working options

Flexible Working Options

Hybrid Working, Job Share

Summary

JOB TITLE: Technical Application Service Specialist


SALARY: 65,385 - 72,650


LOCATION(S): Bristol


HOURS: Full time


WORKING PATTERN: Our working style is hybrid, 40% (or two days) in an office site

About this opportunity

You will join the

Personalised Experiences and Communications (PEC)

platform, part of Consumer Relationships, which plays a vital role in delivering the Group's strategic vision. PEC works closely and collaboratively across the Platform leadership team to grow the business by protecting and deepening customer relationships.

What

you'll

be doing:

Coordinate cross-functional teams to manage recovery activities effectively Maintain operational readiness to ensure service continuity Monitor and ensure the stability of IT services Drive continuous improvement across operational processes Ensure agreed service levels are consistently met or exceeded Lead recovery efforts during system outages and incidents

What

you'll

need

Demonstrable experience in IT Operations or Service Management in a run/support environment. A good understanding of ITIL processes, especially Incident, Problem and Change. Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems A bility to act as the main point of contact, oversee and coordinate all types of incidents, and guarantee timely resolution, communication, and post-incident review activities. A strong service attitude and will need to be able to remain calm and courteous while working to resolve incidents in high pressured situations. A self-starter with an organised and methodical approach to problem-solving and a fast learner with an inherent ability to understand complex technology solutions. Coordinate problem management efforts to identify root causes and implement permanent fixes. Clear communication and interpersonal skills in engaging with users of diverse technical skill levels.

And any experience of these would be

really useful

A good understanding of

IT infrastructures

(servers, networks, databases, cloud environments, etc) Experience with the AEM Stack and wider Adobe suit of tools would be a significant advantage A familiarity with incident management and business continuity software i.e. Service Now. Familiarity with monitoring tools (e.g. Splunk, Dynatrace) Exposure to Agile, Devops or SRE principles.

Why Lloyds Banking Group

We're on an exciting journey and there couldn't be a better time to join us. The investments we're making in our people, data, and technology are leading to innovative projects, fresh possibilities, and countless new ways for our people to work, learn, and thrive.

About working for us

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it's why we especially welcome applications from under-represented groups. We're disability confident. So if you'd like reasonable adjustments to be made to our recruitment processes, just let us know

We also offer a wide-ranging benefits package, which includes:

o A generous pension contribution of up to 15%


o An annual performance-related bonus


o Share schemes including free shares


o Benefits you can adapt to your lifestyle, such as discounted shopping


o 30 days' holiday, with bank holidays on top


o A range of wellbeing initiatives and generous parental leave policies



Ready to start growing with purpose? Apply today

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we're building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.