Job Description

Description

Are you ready to take your technical expertise to the next level? We have an exciting opportunity for a Senior Technical Consultant to join Wanstor's highly experienced and driven team - playing a key role in the smooth operation and ongoing evolution of IT services at our valued client partner sites.

You'll work closely with IT and business leaders, both onsite and remotely, to gain a deep understanding of their core operations - ensuring our IT strategies and solutions are fully aligned with their business goals. This is your chance to directly influence how technology empowers our clients.

Be the face of Wanstor

As a trusted advisor and brand ambassador, you'll build strong, lasting relationships with clients, championing our products, services, and the power of technology to drive transformation. You'll be a confident communicator who can clearly explain how tailored IT solutions deliver real business value.

Make an impact

From maintaining and managing customer environments to designing and implementing forward-thinking solutions (including cloud migrations and adoption), your proactive approach will ensure our clients' technology is always one step ahead. You'll also lead on security best practices aligned to Cyber Essentials standards.

Take ownership, drive change

As the final escalation point for the service desk, you'll take full ownership of change requests and complex issues - seeing them through to resolution while ensuring the highest level of customer satisfaction.

This is more than just a technical role - it's a real opportunity to shape the future of IT for our clients while continuing to grow your career within Wanstor.

Key Responsibilities

Primary Responsibilities

Project work, design and implementation of IT solutions with a focus on understanding and meeting business needs Proactive IT management of clients, identifying improvements and maintaining security to the Cyber Essentials standard Technical Support - Service Desk Escalation, working with, mentoring and training more junior members of staff

Responsibilities

Proactive Engineering - Engage with customers to understand their requirements and provide pre-emptive technical solutions to meet business needs. Mitigating risks to customer technical estates and ensuring their infrastructure is well maintained and appropriate to company needs. Project Engineering -Implementing, technical solutions such as Windows Virtual Desktop, Zero Touch deployment, Azure AD, Office365, MFA, and associated security services. IT Management - when assigned, provide strategic management and leadership for the customer, ensuring that this delivers on the clients technical and business objectives 3rd line support escalation - whether working on the service desk or supporting customer onsite Taking ownership and drive forward any assigned support tickets escalated from the service desk KPIs for Senior Technical consultants Knowledge and expertise demonstrable through the achievement and maintenance of appropriate certifications
Customer & Project manager feedback including a net promoter score metric The efficient operation of projects in which you are involved

What You'll Need

Broad technical experience encompassing but not limited to; working with Windows Server, VMWare, Exchange, Office365, SQL, Azure, Active Directory Knowledge of networking (LAN, WAN, VPN, Firewall, DSL Routers), colocation and hybrid environments Diagnostic information gathering and analytical thinking, the ability to understand the architecture of operations and undertake root cause analysis. The ability to undertake research consulting a range of data sources and critical thinking skills to provide detailed and accurate analysis. Accurate and effective communication using a variety of techniques including verbal and written work. The ability to form strong and collaborative relationships with both customers, vendors and colleagues Ability to work autonomously, and as part of a team, with excellent time management, the ability to prioritise Creative problem solving, and the ability to use initiative A background in managed services and IT Support is advantageous

What You'll Love

Generous Time Off:

Enjoy 24 days of annual leave, increasing by 1 day each year up to 28 days, plus Bank Holidays.

Continuous Learning:

Participate in regular lunch and learn sessions with both internal and external speakers.

Personal Development:

Take advantage of 5 paid days annually to pursue new skills or knowledge.

Volunteer Opportunities:

Contribute to your community with 2 paid volunteer days each year.

Team Spirit:

Join a friendly team and engage in various social events organised throughout the year.

About Wanstor

Wanstor is an award-winning IT Solutions Company celebrating its 22nd year in business. The company has grown year on year and now has a team of over 240 staff. With IT Support Offices in central London and regional field-based IT Support, we are well placed to meet our customers' needs for a quick response.

We provide a range of hosted and deployed services for customers small and large. Our hosted solutions include hosted Email (Hosted Exchange), Hosted online back-up, Hosted Desktop, and Hosted Network Monitoring. Wanstor provides a full support service which includes a 24-hour helpdesk, network monitoring and on-site support.



Wanstor's clients provide a wide variety of fascinating opportunities for motivated technical staff. We employ service-oriented technical experts to work within our service team delivering a variety of hosted and deployed solutions.

We are a growing company with dedicated teams managing networks, storage and colocation. Our customers are some of the biggest brand names in the UK, and our consultants are some of the most skilled networking experts in the country.

As a service-centric organisation, we see people as our best competitive advantage as we strive to provide unsurpassed service to our customers. We expect a lot but at the same time are extremely supportive as we look to help realise each person's potential in building a successful career with Wanstor.

Core Values

We align ourselves to a core set of values & behaviours:

For the changemakers

For those who aren't afraid to push boundaries and challenge the norm. Always one step ahead, we're here to ignite innovation and propel businesses forward.

We know that when tech runs flawlessly, everything else follows suit - giving our customers the space to pursue their next bold idea.

For the go-getters

We're driven to stay curious and meet each challenge head-on, crafting future-proof solutions that empower others. We analyse, critique, and execute with precision, knowing excellence lies in the details and true support means always showing up.

Our track record reflects a commitment to real, lasting results that let charities care, cafes pour, and cities grow.

For those who drive forward and make good on every promise, we're here.

For the straight talkers

We'll always tell you what you need to hear, not what you want to hear. Navigating tech can be complicated, but the way forward shouldn't be.

We keep it real, clear, and helpful, guiding you every step of the way