Job Description

Ref Number

B01-05202

Professional Expertise

IT and Digital

Department

Vice-President (Operations) (B01)

Location

London

Working Pattern

Full time

Salary

68,284-76,244

Contract Type

Permanent

Working Type

Hybrid

Available for Secondment

No

Closing Date

24-Oct-2025

About us

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Information Services Division (ISD) is the primary provider of IT services to UCL. We support and enhance learning, teaching, research and administrative processes by providing information- and technology-related services to over 50,000 staff and students of UCL and associated institutions.



Our goal is to be the leading IT services group in the HE sector and we are growing our team's capability in experience/UX, agile development, security, cloud, service management and partnering. We are modernising our technology foundations, digitising the processes of the university to transform experience for students and staff, and partnering across the university to drive differentiation in UCL education and research.



Portfolio and Product Delivery manage the delivery of technology led change, partnering with colleagues across UCL. We collaborate as cross functional agile teams and have core capabilities in experience, development & test, analysis and agile delivery management.

About the role

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UCL are recruiting for a D365 CRM/CE Senior Tech Lead specialising in Dynamics and Power Platform. The project is in an exciting growth stage. The Senior Tech Lead will be a key part of this growth, and an integral part of the team.



As a D365 CRM/CE Senior Tech Lead, you will be responsible for designing customer solutions, working with the business and the development teams to achieve an optimal solution for unique business requirements for the end-user for our Student, Applicant and Partner communities.

About you

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Lead the delivery of our Microsoft Dynamics 365 CRM/CE solutions. Technical and functional documentation creation skills. Exceptional understanding of Dynamics 365 technical and functional capabilities including:
+ Dataverse solutions and their components such as PCF controls, custom pages
+ C# artefacts such as plugins, webhooks and Custom API's
+ Good working knowledge of the CRM SDK including CRM Rest API
+ Javascript / Typescript
Broad knowledge of how technical capabilities of Dynamics 365 CRM/CE translate to business capabilities. Good understanding of Power Pages and building portals Ability to set standards for all development work, and ensure quality of the deliverables within the Dynamics / Power Platform frameworks Full Agile experience for delivery of working solutions. Ensuring the quality of data in use within Dynamics CRM / Power Platform DevOps ownership of Release Automation, use of Github, PAC CLI and automated testing to ensure quick delivery hands free releases with use of Managed Solutions, dependencies management and mechanisms to patch operational systems while still progressing core development work. Leading the operational support for 3rd level issues including liaison with third parties and Microsoft. Leading development of integrations to and from the platform Good understanding of Azure and cloud technologies. Ability to lead engagements and present to stakeholders. Dynamics CRM Customer Service and Marketing implementations experience. Power Platform experience essential. Understand the lifecycle and architecture of (students / relationships) Understand the capabilities delivered by for relationship management for standardising business processes across an enterprise Enterprise approach to solutions across marketing, sales, customer service, events

What we offer

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As well as the exciting opportunities this role presents, we also offer some great benefits some of which are below:


41 Days holiday (27 days annual leave 8 bank holiday and 6 closure days) Additional 5 days' annual leave purchase scheme Defined benefit career average revalued earnings pension scheme (CARE) Cycle to work scheme and season ticket loan Immigration loan Relocation scheme for certain posts On-Site nursery On-site gym Enhanced maternity, paternity and adoption pay Employee assistance programme: Staff Support Service Discounted medical insurance

Visit https://www.ucl.ac.uk/work-at-ucl/rewards-and-benefits to find out more.

Our commitment to Equality, Diversity and Inclusion

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As London's Global University, we know diversity fosters creativity and innovation, and we want our community to represent the diversity of the world's talent. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where we all belong.



We therefore particularly encourage applications from candidates who are likely to be underrepresented in UCL's workforce.



These include people from Black, Asian and ethnic minority backgrounds; disabled people; LGBTQI+ people; and for our Grade 9 and 10 roles, women.