Job Description

We're the feel-good fashion brand making style accessible and fun for over 55 years, on our website, mobile app and over 300 stores in the UK.



By living our values - we play to win, customer obsessed, we are one and it starts with me - we deliver That New Look Feeling for our customers and each other.



THE ROLE

You will be responsible for delivering and maintaining technical services for infrastructure servers, storage and cloud. You will work closely with the Service Desk, End User Compute and other IT Service teams to provide 3rd line operational support. You will take the technical lead on P1 and P2 incidents, co-ordinating technical activity within the required resolver teams. You will lead the process of impact assessing and planning IT infrastructure changes and service improvements and will then implement or oversee technical implementation, test and monitor required changes in line with agreed plans. You will be considered the subject matter expert on server, storage and cloud infrastructure, being known as the go-to person for complex and technical issues.

WHATS IN IT FOR YOU

40% staff discount plus friends & family discounts throughout the year Access to our reward platform for external discount and offers Private pension scheme Profit related bonus scheme Option to join our Healthcare Private Medical Scheme Virtual GP access for you and your children - it allows you to speak to a doctor at a time and date that suits you All employees are covered by our life assurance policy from day one Unlock extra leave with our buy more holiday scheme. Celebrate YOU! Enjoy an extra paid day off on your birthday each year. Spread the cost of your commute with interest-free season ticket loans Do your bit for the environment and save money with our Cycle2Work scheme We're proud to partner with the Retail Trust and Fashion & Textile Children's Trust

WHAT YOU'LL BE DOING:

Support

Providing, managing and maintaining all servers (Wintel and relevant PaaS services) ensuring they remain available at all required times. Managing and maintaining all core operating systems, including co-ordinating patching plans, routine maintenance, upgrades, service packs and fixes. Resolving IT infrastructure-related incidents, service requests and problems in a timely and efficient manner in line with Business requirements Provide timely communication to users on the status of their service requests and incidents, as required Liaising with IT suppliers to ensure IT infrastructure-related incidents and problems are resolved in a timely and professional manner Ensuring problem prevention methods are continually applied to improve service levels and reduce costs Undertaking IT infrastructure-related problem diagnosis, implementing problem resolution or prevention measures as appropriate. Monitoring the availability, performance and throughput of supported IT infrastructure Prioritising and scheduling assigned support activities and tasks Maintaining IT infrastructure support technical documentation & defining the technical standards the rest of the team need to delivery. Leading technical disaster recovery activities as required.

Change

Working with project teams to review and impact assess new business requirements. Contributing to technical aspects of key change documentation such as business requirements, change impact assessments, change implementation plans, change tickets, change rollout plans etc. Ensuring capacity, availability, security and service support requirements are considered in all IT infrastructure changes. Implementing, testing and monitoring required IT infrastructure changes in line with change implementation plans Ensuring IT infrastructure changes meet the agreed service acceptance criteria Ensuring Asset and Configuration Management principles, processes and procedures are applied Oversee all systems monitoring tools and capabilities, ensuring that monitoring thresholds and alerts are set up to achieve a fix before fail way of working.

WHO YOU ARE:

A degree in IT or related business topic (desirable) Experience as an Technical Services Analyst or Hosting & Storage Engineer ITIL Foundation Certificate Microsoft Certified Systems Administrator (MCSA) Microsoft Certified Systems Engineer (MCSE) VMWare Certified Professional (VCP) Experience with Microsoft Azure (desirable) Experience with Microsoft 365 (essential) Experience with Microsoft Entra (essential) Experience with Microsoft Exchange Server (desirable) Experience with Active Directory Policy (Group Policy) Administration (essential) Experience with E-Mail Filtering Systems (desirable) Experience with Enterprise Anti-Virus solutions (desirable) Experience with SCOM & Enterprise Monitoring (desirable) Strong experience of creating and managing virtual and physical servers for UNIX and Windows variant O/S Knowledge of enterprise data storage devices (SANs)

WHY NEW LOOK?



We care about you and the planet and believe fashion should be a force for positive change. We celebrate inclusion and diversity in everything we do. We're proud of our inclusive culture and our talented team members who embrace our shared purpose, behaviours and values.



We prioritise development, offering training to support your progression, so you can be your absolute best and achieve your goals.



We pride ourselves on being a flexible employer, our colleagues work a range of patterns. If you have a specific pattern in mind, we're keen to discuss this with you in line with the output needed for the role.



Please ensure that your CV is in simple format e.g. Microsoft Word when applying using your CV to ensure smooth application?process